The IT Skeptic - Comments for "Perhaps one day Service Management will become a universal discipline: ITIL 4?"

Good stuff and very thought

nicoduka — Mon, 02 Jun 2008 20:13:13 +0000

Good stuff and very thought provoking. Integrating IT into the wider busines is key to the success of Service Management as a concept - a concept that's been around for years but only relatively recently articulated in a way which is clear and understandable to both IT people and non-IT people alike! Long gone are the days of "self help" IT, thankfully and we as a community are more about getting together at every level to deliver what ought to be simple business solutions. Besides, I would not want to wear a Self Help IT t-shirt! The acronym is self apparent!

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Submited by : Recetas

Project managers nad business analysts could learn from SMF

Craig Brown — Mon, 04 Feb 2008 00:15:58 +0000

Well, the heading says it all doesn't it.

SMILE

skeptic — Thu, 31 Jan 2008 04:23:00 +0000

Welcome Alexander*

It is, of course, an interesting idea to generalize ITIL beyond IT but we can't call it ITIL anymore then, can we? We would have to call it SML. The Service Management Library.

Actually it could be called the Service Management Infrastructure Library, which one could surely not resist calling the Service Management Infrastructure Library Environment!

* Alexander is on the newly elected itSMF International Executive Board

Mixed terminology

buraddo — Wed, 30 Jan 2008 20:38:25 +0000

Broken record..

Lets not use ITSM, SM, itSMF and ITIL interchangeably.. They are not intrinsically bound concepts..

ITIL is registered trademark which is the property of the OGC.
ITSM is most commonly a professional field of endeavour that existed independantly of ITIL
itSMF is a non-profit professional organization that represents ITSM, but has a significant connection to ITIL (but increasingly changes this alignment to suit its purpose)

So removing the IT from ITSM does not really impact ITIL or even itSMf.. Its just if the community of people who currently affiliate themselves as ITSM professionals think there role extends sigficantly beyond the boundaries of IT (and perhaps into business) then drop to IT. Call yourself a Service Management professional, whether is be a IT or a HR or a Finance many of the principles still apply.. You might want to be more familiar with things outside of ITIL if you choose to do this..

Perhaps if you don't like the IT in ITSM then you might consider membership to "North American Institute of Certified Service Management Professionals" (the one the current chair itSMF runs) or "UK Institute of Service Management"

Brad

Brad Vaughan
http://blogs.sun.com/buraddo

Urban Legend

Alexander Kist — Wed, 30 Jan 2008 09:29:12 +0000

When the ITIMF was renamed itSMF the letters IT were uncapitalized AND printed in italics AND in contrasting colour to EMPHASIZE that we were not just any Service Management Forum but the IT Service Management Forum.

I don't know who your "reliable" source is, Sceptic, but he/she/it is wrong. It is very easy to check in this case because it was David "mr. itSMF" Wheeldon who made the change. I suspect David is a regular visitor to this site but if not I am sure someone can point him towards this post.

It is, ofcourse, an iteresting idea to generalize ITIL beyond IT but we can't call it ITIL anymore then, can we? We would have to call it SML. The Service Managment Library.Incidently, I know of at least one site where they have used ITIL to shape the facilities management processes (building, heating, energy etc)to align with "the brilliant ones in the IT dept".