The IT Skeptic - Comments for "The itSMF does not exists to represent the interests of its members - they say so themselves"

Practitioner Representation

Visitor — Mon, 25 Jun 2007 12:48:06 +0000

Then there is the Institute of Service Management (IOSM) however despite being a member I’m not wholly sure what it does other than add a line to my CV. As I'm already paying subs to the BCS, itSMF and ISOM I'm not sure I'd want to be paying yet another chunk of money out for another body to represent me. Perhaps the IOSM could take on this challenge for its 380+ members.

Be assured

jvbon — Wed, 06 Jun 2007 14:21:00 +0000

Be assured,
"the likes of Jan van Bon" see plenty of stuff that goes wrong. At least, I do.
But that has never withheld me from working in and for this community. And it's not a self-interest issue. Believe me, my wife and I could both have driven a Rolls Royce if I would just have sold my expertise in the format of consultancy hours, like so many of my esteemed colleagues do. I just like this field and I see it as a great privilige to be able to contribute to it.
Instead of moaning and complaining I have a different approach: I simply try to do the right thing. It's a great feeling to NOT have to think about politics and commerce, and just go for a result that is helpful for many others.
And I'm not the one "to see nothing wrong, and even today push itSMF at the expense of all else".... Just have a look at the news items on itSMF at the ITSM PORTAL International, and you know why some itSMF officials are quite 'skeptic' about me. And that was BEFORE there was an ITSkeptic... I've never been afraid to say what I mean and I will keep on doing so.

I see plenty of stuff going wrong, but at least I try to do something about that.

I am a great fan of this blog and read it from head to tail. I think the skeptic does a great job by managing this platform from an critical but fair position, balancing the halleluja messaged we see all over the web. I wasn't actively participating, but if (anonymous) people get personal, I feel I must respond.

We're going to see a couple of extremely interesting months ahead of us, and the ITSM market will be completely reshuffled within a year. I hope that this community can refind itself, in the spirit of the itSMF I once knew when we set up the Dutch chapter, a long time ago. The 'vendor problem' was tackled very effectively there, and - as I remember - it really takes no more than a few strong minds to do so. Once done so, the market place we live in can be managed at everyone's advantage, buyers and sellers, if we just take care of the balance.
My best regards,
Jan van Bon

There are important comments

skeptic — Sat, 02 Jun 2007 02:35:38 +0000

There are important comments related to this topic to be found here

The itSMF International

Visitor — Fri, 01 Jun 2007 22:45:03 +0000

The itSMF International lacks the ability to bring strong leadership to the service management community, or the adeptness to bring forth a strong voice to give full time attention to our industry.

a body to represent ITSM practitioners

skeptic — Fri, 01 Jun 2007 20:51:29 +0000

I think you are off on a slightly new direction there John. itSMF should take the interests of the customers into account.

But what is missing is a body to represent ITSM practitioners no matter where they work, whether end-users, consultants or vendors. In the same way that engineers, doctors, architects and most professionals have their institutes, societies or associations. I'll have a new article on that soon.

communities of (different?) interests

John Worthington — Fri, 01 Jun 2007 20:33:47 +0000

While we all supposedly share an interest in the Right Road to IT Service Management excellence, let's face it....we all have different perspectives.

Trainers are interested in training, consultants want to consult, tool companies want to provide tools....presumably the Customer should be at the top of the stack, making clear what thier needs and wants are from these other players.

In fact, one could say a Customer Advisory Board (no pun intended) should set the course. The itSMF USA bylaws provide for an (optional) advisory board, but can include vendors, users and government or even (horrors!) non-IT professionals.

Perhaps there should be Customer Advisory Boards that align with V3's coming additional guidance by industry segment....

but then again, we'd need a new Glossary to deal with the inevitable confusion over which CAB we were talking about (or did that change in V3? hmmmm...)

Correct

SoothSayer — Fri, 01 Jun 2007 15:30:53 +0000

Let's face it, itSMF has been a front for self interest for years. But try to raise this in some places and the likes of Jan van Bon shout you down, as they seem to see nothing wrong, and even today push itSMF at the expense of all else.

The fact is that itSMF is hierarchy of self interest.

They act like a corporation, gathering money from members AND from vendors for 'marketing access'. That last bit says a lot. Now they are on the verge of generating even more money through direct publications.

They are NOT part of the open movement. They are NOT an open forum. They are NOT driven to serve their members as their prime objective. Yet they generate a fortune and spend it on what? On their own jolly hierarchy, their own secretariat, their own get-togethers People might care to remember that next time their subs are due.

APMG really are an awful development, but at least they accept openly they are driven by profit.