We've just posted some interesting Helpdesk Findings

ITILosaurus — Fri, 09 Mar 2012 16:15:04 +0000

So, we're 6 months on from a major Service Desk and ITIL process consolidation and renewal.

One of our goals was to significantly reduce the amount of end-user to IT support interactions which were not captured and run through the Service Desk formally...and this is what we found:

http://itilosaurus.wordpress.com/2012/03/09/oh-the-coffee-machine-is-a-fertile-location/

The IT Skeptic - Comments for "which part or discipline of ITIL applies to a helpdesk?"

We've just posted some interesting Helpdesk Findings