The IT Skeptic - Comments for "everything the IT Skeptic can find out about ITIL Version 3 on one page"

there ARE eight boxes in the Seven Step Process, and eight steps

skeptic — Sat, 23 Jun 2007 11:57:26 +0000

Dang! I owe you an apology, Little Brother. Just got the book: there ARE eight boxes in the Seven Step Process, and eight steps between them (CSI, p43). Go figure!

seven steps

skeptic — Fri, 01 Jun 2007 06:26:29 +0000

I think you'll find getting between eight boxes involves seven steps ;-D (B.Sc. Operations Research)

And please, I'm the IT Skeptic. Wouldn't dream of using OGC's registered trademark (unlike dozens of websites and authors who are in for a shock if OGC are serious about improving their IP enforcement).

ITIL 3: The 7 step process model

ITIL Skeptic's Little Brother — Wed, 23 May 2007 12:18:55 +0000

My father had a great expression it was the use of the "Terminilogical Inexactitude"!

ITIL 3 a bit like Star Wars Bloopers (See BBC Entertainments Page) has its own too.

Take for example my current favourite, it is entitled :

Continuous Service Improvement : The 7 step improvement process

Now call my BSc in Mathematics a waste of tax payers money but even my 5 year old and 7 year old might be able to count the fact that the model as described in the current literature has EIGHT boxes?

A final thought: The missing ITIL Book? (People, People, People: A guide to why people and ITIL matters to the successful implementation and improvement of Processes?) Woeful lack of guidence for the practical implementor of process.

Everything Changes and We Change With IT

Little Brother Skeptic