the article has been pulled

skeptic — Fri, 23 Jul 2010 21:12:35 +0000

No I think you'll find the article has been pulled, in true open democratic itSMF fashion. Let's not discuss the content and explain why it is mistaken or inappropriate, let's just erase it.

One day itSMF will emerge blinking into the 21st century and learn that once it is out there it is out there. For those who would like the full text of the start of the original post, here it is, fresh from the Google cache:

When talking about service management we can't ignore ITIL®. Despite its deficiencies, there is no doubt that ITIL® is the de facto framework most organisations are using. During its 20 year existence, ITIL® has proven its value to many organisations.
In 2007 we got what was originally called the ITIL® refresh and eventually became ITIL® V3. To many it seemed like a huge
"refresh", but strictly speaking there was not so much that was new. Especially if you look at the processes, most of them can be found in the 10 books in the ITIL® V2 library. Gradually, the idea of a service lifecycle and the use of the service portfolio as the central controlling element gained acceptance.
So what is the ITIL® V3 Update? Is ITIL® V4 already under way at a time when we hardly are mastering V3? It isn't, but what is it then?
Was ITIL® V3 born prematurely?
There is no doubt that there are a number of inaccuracies, inconsistencies and errors in the ITIL® V3 core books. Examples of this are many such as circular references, lack of roles and inconsistent process descriptions with varying degree of detail. One example is proactive problem management, which in the Service Operation book has a reference to the CSI book. In the CSI book, the reference is in the opposite direction.
Despite an extensive review in connection with the release of ITIL® V3, there is no doubt that the quality of the end product would have benefited from additional time. This didn't happen because of the desire to release the books on the pre announced date. This has been seen before in other contexts. We have all made compromises in IT projects and made a solution live before it was quite ready. The usual compromise between time, quality and cost.

This attempt to erase history is futile:

You can of course find it on other caching websites as well.
I and many others have downloaded the pdf of the article
As mentioned in the comment above, you can find the original article here: http://www.it-dialog.dk/index.php/smblog/

Silly really.

The link is broken!

Visitor — Fri, 23 Jul 2010 20:14:42 +0000

The link is broken!

Bizzare stuff

Visitor — Tue, 20 Jul 2010 07:52:35 +0000

If this really is itSMFI's view then its probably out of syncronisation with the rest of the movement. Bizzare!

Where does this article come from? Denmark

machteld meijer — Mon, 19 Jul 2010 12:12:00 +0000

Just a little research learned the following:

The article is Danish, probably written by Michael Imhoff Nielsen . You can find the original article here: http://www.it-dialog.dk/index.php/smblog/

The IT Skeptic - Comments for "Remarkably frank, but what are the benefits of the ITIL V3 Update?"

the article has been pulled

The link is broken!

Bizzare stuff

Where does this article come from? Denmark