http://www.itskeptic.org/itil-still-needs-embrace-collective Comments for "ITIL Still Needs to Embrace the Collective" en http://www.itskeptic.org/itil-still-needs-embrace-collective#comment-5755 <p>I have delivered ITIL training and consulting in several organizations in Latin America, and I don't see big incompatibilities between ITIL and what is advisable in these organizations.</p> <p>It makes sense that some ITIL "good practices" come from US or UK experiences, but it doesn't mean they are not applicable in other latitudes. </p> <p>ITIL is not a recipe, and IT managers most still do their part in understanding their organization culture and what cultural change implies, before implementing improvement initiatives into their IT Service Management practices. Sometimes, IT managers attempt to "implement ITIL" without considering this, and they will miserably fail. The same happens when implementing or changing processes in other business areas (not only IT). But it's easier to blame ITIL or to claim that it was not applicable in local culture than blaming the lack of soft skills and seniority of the IT management team, needed to successfully implement such improvement initiatives. </p> <p>But please notice that I'm talking about ITIL best practices, not the certification scheme. This is a whole different story...</p> Sun, 11 Oct 2009 00:09:03 +0000 Horacio comment 5755 at http://www.itskeptic.org