The IT Skeptic - Comments for "Where can I buy ITIL?"

A month is a month or...is it not

pjotrg — Tue, 03 Nov 2009 21:12:37 +0000

Knowing that on Venus a day is longer than a year and that Venus has (as far as I know) has no natural moon...how long wil a month last on Venus.????

From any approved tool supplier

ITIL compliance is a myth — Mon, 12 Oct 2009 11:35:46 +0000

All you need to do is to buy a service management software tool that has been endorsed as being ITIL compliant by a company approved by the OGC.
Then you willl have ITIL.

Unfortunately you will not have improved your bottom line at all, but you will be able to sleep soundly in the knowledge that you have ITIL.

What no training???

Claire Agutter — Tue, 06 Oct 2009 18:14:09 +0000

Dear Mr CIO

In addition to the wise wizard's comments on books, consultants and software, you need to spend a hefty chunk buying training. Only when all your staff have a certificate that says 'Expert' on it can you truly own ITIL! Start by 'Experting' the Service Desk and work your way up....

Claire
Definitely not a trainer...nope...not me.....

I agree

DavidM — Tue, 06 Oct 2009 01:31:35 +0000

Rob,

As you might be able to guess... I agree with everything in your note (welll... almost :-)) So which one of us crossed to the dark side? ;-)

The only difference is one of order... I prefer to start with the assessment. We've talked about the OGC software issues -- and we're pretty much in agreement there, too.

Time frame??? Well, I guess it depends on how long a month is... oh wait, that was "what the meaing of is, is" :-)

David