http://www.itskeptic.org/problem-detection-everyones-duty Comments for "Problem detection is everyone's duty" en http://www.itskeptic.org/problem-detection-everyones-duty#comment-6835 <p>Obviously it's reflected in uptime and performance so you can piggyback on what are classic IM / Event metrics, but in a mature environment where proper problem management and the systems are inherently stable and incidents under control, it becomes quite interesting communicating to the service owners and other parts of the business just how much value you have contributed by pro-actively stopping the event / incident from happening in the first place i.e. problem management unless you do it on a case by case basis which never rolls up nicely for the PHB :^)</p> Mon, 26 Apr 2010 19:36:05 +0000 Mark comment 6835 at http://www.itskeptic.org