The IT Skeptic - Comments for "IBM wrote ITIL. In fact Alasdair Meldrum did"

ITIL original authors

skeptic — Wed, 10 Sep 2008 08:43:00 +0000

Did you also see this thread from some of the original authors and editors? i'm sure a lot of ideas from a lot of people were moving around what was a smaller community back then. thanks for bringing some more to our attention.

ITIL

Siobhan Ellis — Wed, 10 Sep 2008 06:28:34 +0000

The actual original delivery also involved Digital (remember them?). I was part of the original team (European Automated Operations Expertise Centre) who came up with many of the original concepts that are still in ITIL V3. use of the Deming cycle (We actually sued QFD as well, which is another Deming invention). I just did my V3 certification and I instantly recognised the concept of the process have inputs and outputs. Indeed, the original idea is that any process should have a useful out, or it wasn't worth doing. Also the idea of fixing processes before you automate. To give the polite version, "If you have a pile of dung and you automate it, all you have is automated dung"

The guys that came up with these ideas were Hari Singh, now retired, and Julian Tominey, who now works at Barclays Bank.

I'm just waiting for Al Gore

Ian Clayton — Mon, 19 Mar 2007 00:43:54 +0000

I'm just waiting for Al Gore to claim ITIl - or for these folks to claim they started the Internet - as far as I can see if the name is not in the book then they did not do it! I too was interviewed in reading UK by the poroject when at EDS for my views on SLM and Cost management - hmmmm hey - "I too wrote ITIL"!

Frankly - its not something I would like to claim given the condition of the version 1.0 books they were way behind what we were all doing to manage data centers at the time and have remained behind.....