The IT Skeptic - Comments for "A new ITIL V3 online product changes the game"

More dirty deeds in the ITIL world?

skeptic — Mon, 10 May 2010 21:19:13 +0000

I wonder why Van Haren's Best Practice Online product has disappeared from the market? I doubt very much that it was because it was not profitable. I smell mischief... Can anyone enlighten me? Confidentiality is always rigorously respected - you can contact me here

Lisa is a troll

skeptic — Fri, 20 Mar 2009 00:10:04 +0000

The reader is an automated voice synthesizer, that's why I referred to it as a "standard' voice. Presumably the cost would be a lot less competitive if someone manually read all the books. I'm struggling to understand how one "reads" a diagram. Since the TSO online sunscription provides no voice at all I'd see this as a step forwards for the visually impaired.

BTW Lisa, I know where you work. You really shouldn't indulge in this kind of trolling using your office machine.

ITIL online

Annelise — Thu, 19 Mar 2009 14:45:07 +0000

Hello Liza
For clarity the content is the official ITIL content and is officially licensed. The vehicle (the way we present that content) is not endorsed by the British Government -- I believe that the British Government leaves specialist endorsement of this nature to other bodies. We believe that the audio functionality will be of significant benefit to those who are partially sighted but as I said before we are always interested in examples of ITSM products that you believe have better audio functionality. Send them over and we will investigate!
Best regards

ITIL V3 Online Publications

Liza — Thu, 19 Mar 2009 12:32:00 +0000

Annelise
I am confused as it appears your company is based in NL but you are endorsed by the British Government. The British Government should adhere to accessibilty standards - they are well documented see http://www.w3.org/WAI/.

ITIL V3 Online Publications

Annelise — Thu, 19 Mar 2009 11:02:43 +0000

Hello Liza
We always like to have feedback and we can always improve! Please send me your ideas and if possible some good examples of what you like (especially on the diagrams) and we will see what we can do! I am at annelise@vanharen.net
Thanks
Annelise

A new ITIL V3 online publications offering changes the game

Liza — Thu, 19 Mar 2009 10:36:41 +0000

This product is sold as an audio book and I have a visual impairment. I thought that this would be a good product for me but the trial is worse than useless and appears to be a very basic PDF with a bolt on Audio reader. The woman voice over is extremely annoying and it skips the figures and diagrams - that was obviously too difficult. Therefore this product is useless. I am suprised that the British Government who have their own accessiility standards could support something of this nature that is clearly not accessible and not up to standard!