use of Google Books to illustrate an ITIL point

skeptic — Thu, 23 Dec 2010 04:41:13 +0000

Via email, I was telling a client about the concept of Single Point of Contact so i sent him this link to illustrate that the concept of SPOC is mainstream best practice. Nice.

It was also the only way I could find all mentions of SPOC in Service Operation since the index is just rubbish (it indexes only the glossary definition of the term even though there are at least four other references to SPOC in the book).

The IT Skeptic - Comments for "How to refer to the ITIL V3 books online for free"

use of Google Books to illustrate an ITIL point