The IT Skeptic - Comments for "Do we have to do ITIL to do Service Management?"

Use multiple BOKs

Jim F — Wed, 17 Sep 2008 15:04:34 +0000

By combining some of these through research, it is surprising how much they agree on the order in which to tackle service management practitioner domains. There is definite agreement among many of them how to methodically rollout a new ITSM program. It is valuable to use multiple.

nobody has heard of all this crap but they've heard about ITIL

skeptic — Wed, 17 Sep 2008 10:32:12 +0000

I think we are agreeing here.

Too many initiatives start with ITIL as a solution and go looking for a problem. the choice of BOK should come up after we have defined objectives, approach, problem ... and looked at the size and wealth of the organisation, amongst other things. THEN we look around for a BOK, or occasionally BOKS, that will give us a head start.

That's the theory. As you say, the practice in most cases is that nobody has heard of all this other crap but they've heard about ITIL. A good consultant in favourable conditions on a lucky day might sell a more appropriate solution. If i can get some people to ask the question some of the time I've made progress.

Are you serious ?

Philippe — Wed, 17 Sep 2008 09:57:30 +0000

Come on Skep, you don't really believe this. Who really wants to use more than one BOK ? And who would risk to go against ITIL ? No one's ever been sacked for implementing the industry standard. I strongly believe the risk of a failure is the same whatever BOK you choose. You say "Take a look at what best suits your business". I say focus on your project, not on the BOK selection. More often than not BOKs are just a good way to sell change to people who don't want to change.

Ah yes, I came across that

skeptic — Sat, 16 Dec 2006 20:44:37 +0000

Ah yes, I came across that recently. Thanks for that

ASL, the "ITIL for Application Management"

Mark Smalley — Sat, 16 Dec 2006 19:47:54 +0000

Thought it might be of interest to point out the existence of ASL - the Application Services Library.

ASL is the "ITIL for Application Management", an approach in the public domain, supported by the ASL Foundation. It addresses in depth the specific AM issues (like maintenance) that ITIL - including ITIL AM - just skirts around and is welcomed, particularly by the apps community, as a logical addition to ITIL. ITIL v3 will include ASL as one of the Global Standards with which ITIL interacts.

You can find additional information including about a hundred best practises that have been selected from contributions by various organisations (although more in Dutch than in English) on www.aslfoundation.org (select English).

Done

skeptic — Mon, 29 May 2006 03:27:10 +0000

I made some additions. Thanks for that.
Charlie, if you register with this site you can get email notifcations of new posts :-)

Wikipedia IT Service management

Charlie Betz — Sun, 28 May 2006 22:16:20 +0000

I just updated the Wikipedia IT Service Management definition - and THEN saw this article. Kind of scary; we're quite on the same page I think.

Would appreciate your adding to my initial attempt!