Directory of blog entries

Title Date Created Hits todaysort icon
Separating out work and personnel management 2019-10-18 4
Feedback on the ITIL V3 manager's bridge exam 2008-08-10 4
My apologies to Forrester 2013-06-21 4
Virtualization: the black box bomb 2009-07-28 4
What Las Vegas and ITIL V3 have in common. 2010-02-27 4
Mincing money: the boundary between Agile and project funding 2018-06-06 4
The secret to easy organisational change: hacking the org. 2019-10-23 4
System People Practices Partners Things 2016-02-12 4
Has there been a second edition of ITIL V3 or not? 2008-03-11 4
ABC Cafeterias 2009-03-12 4
Merry Christmas from the British Government? Is ITIL public domain? 2010-12-26 4
IT professionalism 2009-06-18 4
ITIL V3 Master certification announced 2009-12-02 4
Job title inflation is out of control 2009-08-18 4
A wandering skeptic I've become... 2011-04-04 4
The IT Skeptic online of late 2014-07-02 4
Stunning internet and website visualisaton 2009-06-06 4
The project 80/20 rule 2006-12-10 4
The Cloud does not mean greater agility - Cloud is NOT a utility 2010-11-20 4
Recession Recession Recession Recession Recession Recession Recession Recession 2008-10-22 4
MyCMDB? What are they smokin' over at Managed Objects? 2008-06-25 4
Hot desks suck 2017-03-21 4
ITSM incident and problem: two names for three things 2014-07-25 4
What a load of .... Computerworld: How Much Is 'Just Enough' for a CMDB? 2006-07-01 4
The information barrage - blinded by the light 2009-06-10 4
ISACA can rescue itSMF 2014-02-17 4
Remarkably frank, but what are the benefits of the ITIL V3 Update? 2010-07-19 4
Lean IT and ITIL 2011-11-01 4
Civilised behaviour in decline on the internet 2009-12-17 4
"Good IT Service Management is simply not possible without” a CMDB? Balls! 2007-06-20 4
who is BoothMagnet? 2014-03-01 4
The missing entity in ITSM models, the Interruption 2010-04-24 4
SAFe ain't all bad 2019-12-12 5
How do I get speaking gigs. 2017-11-08 5
In ITIL, an SLA is a set of SLTs 2008-11-12 5
ITIL intellectual property 2009-12-09 5
An ITSM Expert needs more than ITIL 2009-08-29 5
Microsoft make an even broader patent claim on CMDB 2009-11-04 5
DevOps is only looking at one of four IT4IT value streams 2016-04-20 5
Review of Building an ITIL-Based Service Management Department 2010-03-20 5
ITIL Software Endorsement Scheme dropped on an unsuspecting public 2009-03-26 5
ITIL, Prince2, Capita and the Cabinet Office - in the dark 2013-05-09 5
COBIT 5: muddying governance and management 2011-07-31 5
User self-help - a skeptical view 2012-02-12 5
ITIL V3 Incident Definition: Camels and Committees 2009-02-11 5
The one top tip for IT operations and support: Checklists 2014-03-07 5
Shock horror: the IT Skeptic endorses a technology - service catalogue 2010-02-01 5
Excellent analysis of how software vendors violate the customer relationship 2009-05-06 5
Are training providers experiencing a drop in certification pass rates since ITIL V3 Foundation syllabus was revised? 2009-06-20 5
The Julie Linden saga draws to a close 2009-10-02 5
A dozen IT Service Management and ITIL Forums 2007-12-15 5
Eating the ITIL elephant one leg at a time 2012-04-05 5
DevOpsRun: DevOps is great but what about Run? 2015-01-20 5
DevOps Configuration versus ITSM CMDB 2017-09-03 5
ITIL V3 core books - the IT Skeptic's impressions 2009-05-18 5
The IT Swami predicts the Twenty-Teens 2013-01-07 5
Self-organising traffic 2019-07-26 5
ITIL Problem versus Risk 2011-03-23 5
CMDB: what does it really mean 2011-01-12 5
Frameworks they are a Changin 2010-10-27 5
Lessons the world took from ITIL 2018-03-18 5
COBIT 5 will be released in April 2012-03-14 5
The value of CMDB seldom exceeds the cost of doing it 2009-08-04 5
How to improve your service configuration data and what that means for CMDB 2012-10-15 5
Service Assurance and the pursuit of the elusive service view 2011-10-13 5
The work Renaissance 2019-08-31 5
Great paper on failure of complex systems 2009-10-26 5
The cult of DevOps 2016-07-30 5
The true scope of service management and ITIL 2009-10-18 5
Victims of the system 2016-07-23 5
Just how awesome is Net Promoter 2013-01-10 5
Dev needs to understand what Ops is for 2011-03-10 5
Book review: "I Think Something is Missing From ITIL" by Ian Clayton, reviewed by the IT Skeptic 2007-02-05 5
Climate change 2018-10-10 5
Privacy is dead - get over it. 2008-01-22 5
Setting the target goal for service management initiatives 2008-12-04 5
A key operational feedback loop for DevOps 2017-05-18 5
CMDB is like a linked digital phonebook, and just as pointless for most 2011-09-22 5
Playing a piano is easy 2019-09-14 5
The ITIL syllabus is rubbish because the world doesn't care about quality 2007-10-26 5
How Operational Readiness should be done 2014-07-23 5
Dreaming on a cloud - migration as an obstacle to cloud computing: an IT Skeptic Special Report 2009-03-18 5
Service Portfolio Management is more important than programme or project portfolio 2015-01-14 5
Chicken ITle calls out the end of Service Desk 2013-03-27 5
The Wright Cycle 2014-11-05 5
itSMF International needs to unite the ITIL community 2009-02-20 5
About the ITIL Service Owner 2010-08-19 5
Agile Procurement 2018-11-02 5
The IT Skeptic's Rogues Gallery 2008-11-23 5
New itSMF newsletter - boon or burden? 2010-07-04 5
A little chat about BYOD 2012-07-14 5
ITSM open content 2011-03-27 5
Kill the CAB 2017-06-07 5
Meet In The Middle: Slow IT and Fast IT 2013-10-17 5
Axelos selling ITIL? 2015-04-01 5
ITIL exams dropped from Prometric: consider ISO20000 certification as an alternative? 2008-03-06 5
DevOps has three parents: Lean, Agile, and ITSM 2017-03-09 5
Abolish the CAB at your peril 2011-12-12 5
Uber, big brother, and company use of big data 2014-12-09 5
What is the best ITIL service desk tool? 2014-07-27 5
Debasement of concepts by IT vendors and analysts 2006-09-12 5
A better name for IT is "Business Improvement and Information" 2008-06-07 5
Give up on ITIL V3 training and certification - it is not going to change 2008-09-05 5
A project is a wave in a product structure 2017-09-18 5
Why COBIT wins in a showdown with ITIL 2012-05-11 5
Is ITIL KEDB so important or should we always look broader? 2009-08-18 5
The IT Skeptic's Big Ideas 2015-04-11 5
For all you vendors out there 2010-09-07 5
Measuring problem management 2014-02-01 5
Comments on the June 2010 itSMFI Board Talk: we need shared services 2010-07-12 5
Define DevOps: What is DevOps? 2014-11-29 5
Move from change control to change facilitation 2017-01-30 5
ITIL 101 for software vendors 2009-03-13 5
A visualisation of how ITIL Version 3 transforms ITIL version 2 2007-05-17 5
Free ITIL® 2011-01-25 5
the Kingdom of SIAM 2014-10-22 5
See you in Vegas for the Pink Elephant conference? 2011-01-13 5
Open Source is political: Blows Against The Empire 2009-03-23 5
In praise of silence 2018-02-05 5
VeriSM 2017-10-21 5
What to think of the ISACA acquisition of CMMI? 2016-03-06 5
How long can they beat the CMDB drum? What is the next fad? 2007-09-29 5
ITIL: Don't shoot the message 2010-12-07 5
Great myths of ITIL #1: "You can't manage what you can't measure". 2007-11-25 5
ITIL Software Scheme released 2009-05-02 5
Why the difference in numbers between PinkVerify and OGC ITIL product certifications? 2010-03-08 5
ITSM skepticism becomes a crowded field 2007-05-22 5
ITIL doesn't add overhead 2012-02-06 6
An interesting tale of ITIL trademarks 2015-06-06 6
Optimising control constraints 2017-04-11 6
ITIL Service Delivery Manager 2010-07-26 6
Service catalogue and request catalogue 2016-05-09 6
The IT Liberation Movement - an IT Renaissance 2015-05-26 6
The Rise of Governance and Assurance 2009-03-02 6
the internet fosters madness 2015-05-01 6
Trevor reads a dump over the phone 2010-10-07 6
How to assemble all the ITSM reference library you need for $211 2009-06-08 6
Chilling condemnation of those selling abstract deliverables 2010-04-19 6
We should create the problem record right up front in an incident 2009-12-28 6
Remedyforce crap factoid alert 2012-10-06 6
ITIL V3 Certification via online training is back on again 2008-10-20 6
Agile ITSM 2011-07-20 6
New Ways Of Managing 2018-10-09 6
Castle ITIL further degrade the standards of ITIL V3 certification and training 2010-06-27 6
FMail vs GMail: a skeptical view of Facebook and Google email 2010-11-14 6
ITIL product compliance criteria are no longer a secret 2010-07-03 6
Great DevOps books to read 2016-07-14 6
A case study in bad customer service 2013-01-12 6
Social ITSM - a skeptical view 2012-01-22 6
Green IT isn't about saving the planet 2010-05-03 6