Separating out work and personnel management |
2019-10-18 |
4 |
Feedback on the ITIL V3 manager's bridge exam |
2008-08-10 |
4 |
My apologies to Forrester |
2013-06-21 |
4 |
Virtualization: the black box bomb |
2009-07-28 |
4 |
What Las Vegas and ITIL V3 have in common. |
2010-02-27 |
4 |
Mincing money: the boundary between Agile and project funding |
2018-06-06 |
4 |
The secret to easy organisational change: hacking the org. |
2019-10-23 |
4 |
System People Practices Partners Things |
2016-02-12 |
4 |
Has there been a second edition of ITIL V3 or not? |
2008-03-11 |
4 |
ABC Cafeterias |
2009-03-12 |
4 |
Merry Christmas from the British Government? Is ITIL public domain? |
2010-12-26 |
4 |
IT professionalism |
2009-06-18 |
4 |
ITIL V3 Master certification announced |
2009-12-02 |
4 |
Job title inflation is out of control |
2009-08-18 |
4 |
A wandering skeptic I've become... |
2011-04-04 |
4 |
The IT Skeptic online of late |
2014-07-02 |
4 |
Stunning internet and website visualisaton |
2009-06-06 |
4 |
The project 80/20 rule |
2006-12-10 |
4 |
The Cloud does not mean greater agility - Cloud is NOT a utility |
2010-11-20 |
4 |
Recession Recession Recession Recession Recession Recession Recession Recession |
2008-10-22 |
4 |
MyCMDB? What are they smokin' over at Managed Objects? |
2008-06-25 |
4 |
Hot desks suck |
2017-03-21 |
4 |
ITSM incident and problem: two names for three things |
2014-07-25 |
4 |
What a load of .... Computerworld: How Much Is 'Just Enough' for a CMDB? |
2006-07-01 |
4 |
The information barrage - blinded by the light |
2009-06-10 |
4 |
ISACA can rescue itSMF |
2014-02-17 |
4 |
Remarkably frank, but what are the benefits of the ITIL V3 Update? |
2010-07-19 |
4 |
Lean IT and ITIL |
2011-11-01 |
4 |
Civilised behaviour in decline on the internet |
2009-12-17 |
4 |
"Good IT Service Management is simply not possible without” a CMDB? Balls! |
2007-06-20 |
4 |
who is BoothMagnet? |
2014-03-01 |
4 |
The missing entity in ITSM models, the Interruption |
2010-04-24 |
4 |
SAFe ain't all bad |
2019-12-12 |
5 |
How do I get speaking gigs. |
2017-11-08 |
5 |
In ITIL, an SLA is a set of SLTs |
2008-11-12 |
5 |
ITIL intellectual property |
2009-12-09 |
5 |
An ITSM Expert needs more than ITIL |
2009-08-29 |
5 |
Microsoft make an even broader patent claim on CMDB |
2009-11-04 |
5 |
DevOps is only looking at one of four IT4IT value streams |
2016-04-20 |
5 |
Review of Building an ITIL-Based Service Management Department |
2010-03-20 |
5 |
ITIL Software Endorsement Scheme dropped on an unsuspecting public |
2009-03-26 |
5 |
ITIL, Prince2, Capita and the Cabinet Office - in the dark |
2013-05-09 |
5 |
COBIT 5: muddying governance and management |
2011-07-31 |
5 |
User self-help - a skeptical view |
2012-02-12 |
5 |
ITIL V3 Incident Definition: Camels and Committees |
2009-02-11 |
5 |
The one top tip for IT operations and support: Checklists |
2014-03-07 |
5 |
Shock horror: the IT Skeptic endorses a technology - service catalogue |
2010-02-01 |
5 |
Excellent analysis of how software vendors violate the customer relationship |
2009-05-06 |
5 |
Are training providers experiencing a drop in certification pass rates since ITIL V3 Foundation syllabus was revised? |
2009-06-20 |
5 |
The Julie Linden saga draws to a close |
2009-10-02 |
5 |
A dozen IT Service Management and ITIL Forums |
2007-12-15 |
5 |
Eating the ITIL elephant one leg at a time |
2012-04-05 |
5 |
DevOpsRun: DevOps is great but what about Run? |
2015-01-20 |
5 |
DevOps Configuration versus ITSM CMDB |
2017-09-03 |
5 |
ITIL V3 core books - the IT Skeptic's impressions |
2009-05-18 |
5 |
The IT Swami predicts the Twenty-Teens |
2013-01-07 |
5 |
Self-organising traffic |
2019-07-26 |
5 |
ITIL Problem versus Risk |
2011-03-23 |
5 |
CMDB: what does it really mean |
2011-01-12 |
5 |
Frameworks they are a Changin |
2010-10-27 |
5 |
Lessons the world took from ITIL |
2018-03-18 |
5 |
COBIT 5 will be released in April |
2012-03-14 |
5 |
The value of CMDB seldom exceeds the cost of doing it |
2009-08-04 |
5 |
How to improve your service configuration data and what that means for CMDB |
2012-10-15 |
5 |
Service Assurance and the pursuit of the elusive service view |
2011-10-13 |
5 |
The work Renaissance |
2019-08-31 |
5 |
Great paper on failure of complex systems |
2009-10-26 |
5 |
The cult of DevOps |
2016-07-30 |
5 |
The true scope of service management and ITIL |
2009-10-18 |
5 |
Victims of the system |
2016-07-23 |
5 |
Just how awesome is Net Promoter |
2013-01-10 |
5 |
Dev needs to understand what Ops is for |
2011-03-10 |
5 |
Book review: "I Think Something is Missing From ITIL" by Ian Clayton, reviewed by the IT Skeptic |
2007-02-05 |
5 |
Climate change |
2018-10-10 |
5 |
Privacy is dead - get over it. |
2008-01-22 |
5 |
Setting the target goal for service management initiatives |
2008-12-04 |
5 |
A key operational feedback loop for DevOps |
2017-05-18 |
5 |
CMDB is like a linked digital phonebook, and just as pointless for most |
2011-09-22 |
5 |
Playing a piano is easy |
2019-09-14 |
5 |
The ITIL syllabus is rubbish because the world doesn't care about quality |
2007-10-26 |
5 |
How Operational Readiness should be done |
2014-07-23 |
5 |
Dreaming on a cloud - migration as an obstacle to cloud computing: an IT Skeptic Special Report |
2009-03-18 |
5 |
Service Portfolio Management is more important than programme or project portfolio |
2015-01-14 |
5 |
Chicken ITle calls out the end of Service Desk |
2013-03-27 |
5 |
The Wright Cycle |
2014-11-05 |
5 |
itSMF International needs to unite the ITIL community |
2009-02-20 |
5 |
About the ITIL Service Owner |
2010-08-19 |
5 |
Agile Procurement |
2018-11-02 |
5 |
The IT Skeptic's Rogues Gallery |
2008-11-23 |
5 |
New itSMF newsletter - boon or burden? |
2010-07-04 |
5 |
A little chat about BYOD |
2012-07-14 |
5 |
ITSM open content |
2011-03-27 |
5 |
Kill the CAB |
2017-06-07 |
5 |
Meet In The Middle: Slow IT and Fast IT |
2013-10-17 |
5 |
Axelos selling ITIL? |
2015-04-01 |
5 |
ITIL exams dropped from Prometric: consider ISO20000 certification as an alternative? |
2008-03-06 |
5 |
DevOps has three parents: Lean, Agile, and ITSM |
2017-03-09 |
5 |
Abolish the CAB at your peril |
2011-12-12 |
5 |
Uber, big brother, and company use of big data |
2014-12-09 |
5 |
What is the best ITIL service desk tool? |
2014-07-27 |
5 |
Debasement of concepts by IT vendors and analysts |
2006-09-12 |
5 |
A better name for IT is "Business Improvement and Information" |
2008-06-07 |
5 |
Give up on ITIL V3 training and certification - it is not going to change |
2008-09-05 |
5 |
A project is a wave in a product structure |
2017-09-18 |
5 |
Why COBIT wins in a showdown with ITIL |
2012-05-11 |
5 |
Is ITIL KEDB so important or should we always look broader? |
2009-08-18 |
5 |
The IT Skeptic's Big Ideas |
2015-04-11 |
5 |
For all you vendors out there |
2010-09-07 |
5 |
Measuring problem management |
2014-02-01 |
5 |
Comments on the June 2010 itSMFI Board Talk: we need shared services |
2010-07-12 |
5 |
Define DevOps: What is DevOps? |
2014-11-29 |
5 |
Move from change control to change facilitation |
2017-01-30 |
5 |
ITIL 101 for software vendors |
2009-03-13 |
5 |
A visualisation of how ITIL Version 3 transforms ITIL version 2 |
2007-05-17 |
5 |
Free ITIL® |
2011-01-25 |
5 |
the Kingdom of SIAM |
2014-10-22 |
5 |
See you in Vegas for the Pink Elephant conference? |
2011-01-13 |
5 |
Open Source is political: Blows Against The Empire |
2009-03-23 |
5 |
In praise of silence |
2018-02-05 |
5 |
VeriSM |
2017-10-21 |
5 |
What to think of the ISACA acquisition of CMMI? |
2016-03-06 |
5 |
How long can they beat the CMDB drum? What is the next fad? |
2007-09-29 |
5 |
ITIL: Don't shoot the message |
2010-12-07 |
5 |
Great myths of ITIL #1: "You can't manage what you can't measure". |
2007-11-25 |
5 |
ITIL Software Scheme released |
2009-05-02 |
5 |
Why the difference in numbers between PinkVerify and OGC ITIL product certifications? |
2010-03-08 |
5 |
ITSM skepticism becomes a crowded field |
2007-05-22 |
5 |
ITIL doesn't add overhead |
2012-02-06 |
6 |
An interesting tale of ITIL trademarks |
2015-06-06 |
6 |
Optimising control constraints |
2017-04-11 |
6 |
ITIL Service Delivery Manager |
2010-07-26 |
6 |
Service catalogue and request catalogue |
2016-05-09 |
6 |
The IT Liberation Movement - an IT Renaissance |
2015-05-26 |
6 |
The Rise of Governance and Assurance |
2009-03-02 |
6 |
the internet fosters madness |
2015-05-01 |
6 |
Trevor reads a dump over the phone |
2010-10-07 |
6 |
How to assemble all the ITSM reference library you need for $211 |
2009-06-08 |
6 |
Chilling condemnation of those selling abstract deliverables |
2010-04-19 |
6 |
We should create the problem record right up front in an incident |
2009-12-28 |
6 |
Remedyforce crap factoid alert |
2012-10-06 |
6 |
ITIL V3 Certification via online training is back on again |
2008-10-20 |
6 |
Agile ITSM |
2011-07-20 |
6 |
New Ways Of Managing |
2018-10-09 |
6 |
Castle ITIL further degrade the standards of ITIL V3 certification and training |
2010-06-27 |
6 |
FMail vs GMail: a skeptical view of Facebook and Google email |
2010-11-14 |
6 |
ITIL product compliance criteria are no longer a secret |
2010-07-03 |
6 |
Great DevOps books to read |
2016-07-14 |
6 |
A case study in bad customer service |
2013-01-12 |
6 |
Social ITSM - a skeptical view |
2012-01-22 |
6 |
Green IT isn't about saving the planet |
2010-05-03 |
6 |