Directory of blog entries

Titlesort icon Date Created Hits today
The Sheep from the Goats: ITIL vendors and Version 3 2007-07-09 3
The software analyst industry needs a code of practice. 2006-08-17 2
The sorry tale of Infra: will VMWare kill it? 2012-08-26 3
The soundtrack to the IT Skeptic blog 2008-05-18 1
The Standard+Case approach: applying Case Management to ITSM 2012-06-18 8
The state of ITIL 2012-01-02 3
the state of prISM 2014-10-30 2
The Summoner 2019-11-29 7
The tension between velocity and agility 2018-02-04 3
The third castor: IT Assurance 2011-07-06 2
The Tipu Framework 2011-10-28 7
The top seven issues with Cloud Computing 2010-02-01 1
The trainers actually delivering ITIL version 3 Foundations certification training are NOT HAPPY 2007-09-05 1
The true scope of service management and ITIL 2009-10-18 5
The TSO bull is back in the ITIL china-shop: TSO issues take-down notices 2013-02-24 2
The twittering classes 2008-11-08 3
The Two Fingers protocol 2018-04-23 4
The two tribes of DevOps 2016-10-09 1
The UK Government reinvents ITSM 2013-05-02 3
The uselessness of ITIL process maturity assessment 2012-02-25 3
The users who don't like IT 2013-08-01 2
The value and ROI of ITIL? It is not what you may think. 2011-11-05 1
The value of CMDB seldom exceeds the cost of doing it 2009-08-04 5
the value of ITIL certification 2012-02-27 2
The value of resources is defined by your context 2010-02-24 0
The War for Plain English 2009-05-04 3
The way OGC and APMG stand back without any response is completely unacceptable 2007-04-30 1
The Web started the decline of privacy; it is the personal camera that really nails it dead. 2011-12-05 2
The winner of the IT Skeptic's Rogues Gallery photo competition 2008-08-31 2
The word all consultants and writers should avoid: "must" 2009-03-11 3
The work Renaissance 2019-08-31 5
the world of ITIL V3 certification and training 2008-08-12 2
The Worst of the IT Skeptic on Kindle 2010-09-05 2
The Wright Cycle 2014-11-05 5
Theatre 2017-08-28 2
There is more to social collaboration than providing the tools 2008-08-23 2
There is no such thing as ITIL NON-compliant software tools 2008-10-09 2
There is no such thing as NoOps: it is an awful word 2014-12-11 2
There is only one service catalogue 2010-08-15 4
These are the people who give ITIL a bad name 2014-03-12 3
These big frameworks are in vogue because as opposed to thinking, folks just want the answer 2007-05-09 1
They can't be freekin' serious: twenty kilo-bucks for a set of ITIL process maps 2008-04-14 4
They're changing the guard at ITIL palace 2007-08-04 1
Things ITSM consultants hear 2015-05-25 0
Third Anniversary of The IT Skeptic 2009-05-16 1
This blog is not a guerilla marketing ploy 2006-08-15 2
This must never happen again 2017-07-30 3
Those who would promote CMDB should promote CMDB 2008-10-29 2
Thoughts on itSMF Singapore conference 2008-10-14 0
Thoughts on SMcongress and the future of ITSM 2013-11-06 3
Three months later, APMG accreditation still suspended 2008-02-06 1
Three reasons why ISO20000 certification is NOT ITIL V3 certification 2008-05-14 6
Tipu: continual service improvement as a real approach to ITSM 2011-09-14 3
To all you ITIL zealots, and confounding vendors, and obfuscating analysts: Merry Christmas from the IT Skeptic 2006-12-20 1
To itSMF members: were you surveyed by ITIL Qualifications Board on your preference for the formal titles of ITIL Qualifications 2008-06-20 0
Today’s shock joint announcement from Microsoft and IBM throws ITIL Refresh into doubt 2007-04-01 1
Top 10 reasons NOT to implement CMDB 2007-07-28 3
Tracking citizens 2014-10-23 4
Transformational technologies are a small view 2012-01-24 3
Treat staff like adults and equals 2019-03-28 2
Trevor reads a dump over the phone 2010-10-07 6
trial ITIL versus a placebo 2007-10-05 0
Trolls I have known 2013-06-29 1
TSO announces ITIL V3 Update mentors, and seems to have abandoned Incremental ITIL 2009-12-08 3
TSO embraces open public information 2010-11-23 2
Two Hills' cloud-based IT strategy for 2011 2011-01-31 4
Two ITIL-derived rules of thumb for organising the IT department 2009-09-17 0
Two ITSMFs - this could get confusing 2008-07-20 3
Two kanban boards 2017-10-24 3
Two kinds of DevOps: horses don't grow horns 2016-08-13 3
Two new heads 2013-06-12 2
Two questions to ask 2017-04-04 2
Uber, big brother, and company use of big data 2014-12-09 5
Un-Common Language 2008-12-19 1
Updated terms and conditions for this site 2009-03-13 1
Use SLA response metrics that matter 2008-09-16 3
Use verbs to describe services 2015-04-08 3
User self-help - a skeptical view 2012-02-12 5
Using ITIL effectively 2011-10-17 3
Using service management in the business 2009-08-21 0
Velocity through quality 2018-07-28 3
Vendor etiquette in the webiverse 2013-03-12 2
Vendor marketeers stretch to reach out for ITIL 2008-07-22 2
Vendors involved in itSMF: good for ITIL or not? 2008-05-26 1
Vendors love to promise to play nicely 2013-02-05 3
Vendors should get a vote too? What do you think? 2007-03-14 2
VeriSM 2017-10-21 5
Victims of the system 2016-07-23 5
Virtualization: the black box bomb 2009-07-28 4
Visions of the Future of ITIL: Fifth Vision 2007-08-24 0
Visions of the Future of ITIL: First Vision 2007-08-01 4
Visions of the Future of ITIL: Fourth Vision 2007-08-16 0
Visions of the Future of ITIL: Second Vision 2007-08-03 1
Visions of the Future of ITIL: Sixth Vision 2007-08-27 1
Visions of the Future of ITIL: the IT Swami's Seventh and Final Vision 2007-09-01 0
Visions of the Future of ITIL: Third Vision 2007-08-07 1
VOIP and the anti-competitive behaviours that would logically induce in a telco 2006-08-02 2
VOIP is not cheating anyone. It is simply the future arriving. 2006-12-02 3
Voting for itSMF UK AGM 2007-11-10 0
Waiting for ITIL3 training may not have been the right decision 2007-10-23 2
Warning don't try ITIL V3's SKMS at work 2008-05-25 1
Watch out Microsoft, your spurious patents may be worthless 2007-05-13 2
Wave goodbye: Google lacks bottle 2010-08-06 2
Way cool! The Wright Cycle for you 2009-04-20 2
We get the governance we deserve: what to do about itSMF? 2007-08-12 3
We have a date for publication of the ITIL Refresh 2007-02-18 2
We need a movement 2011-03-29 2
We should create the problem record right up front in an incident 2009-12-28 6
Weaknesses of ITIL business cases 2008-06-09 4
Web 2.0, hype or just hype? An IT Skeptic Special Report 2007-03-08 1
Welcome to the Web Wide World 2013-03-07 2
What a drag spammers are 2008-07-19 2
What a load of .... Computerworld: How Much Is 'Just Enough' for a CMDB? 2006-07-01 4
What am I skeptical about? 2006-05-29 1
What ARE Microsoft up to? Patents on RSS, CMDB, IT operations... Can they get away with this? 2006-12-22 2
What do all the sites without a CMDB do? 2008-09-10 1
What do the IT Skeptic readers feel about the ITIL v3 exams? 2008-02-12 1
What does going fast mean? 2018-05-12 2
What does it mean to "implement" or "do" ITIL? 2008-02-10 2
What does it mean when there is a Second Edition of a core ITIL V3 book? 2010-05-16 2
What does the term "IT Service Management" mean to you? 2011-04-28 2
what gives with Jakarta as a hotbed of ITIL interest? and itSMF in Japan? 2006-11-19 2
What Governance Isn't 2008-03-19 1
What I did in my summer holidays 2008-01-26 2
What I know about the candidates for itSMF International Chair and Board 2007-09-07 1
What is a DevOps role 2015-08-27 1
What is a service desk? 2013-12-16 3
What is a service? 2009-05-12 31
what is an ITSM Major Incident? ITIL doesnt say. 2014-04-21 7
What is it about that lighthouse? 2013-09-10 3
What is the best ITIL service desk tool? 2014-07-27 5
What is the best ITIL V3 or ITSM tool? 2010-02-09 2
What is the big deal about ITIL Manager/Expert certificate? Wait until ITSM is a degree-level course. 2008-06-01 2
What is the IT Skeptic for? 2013-04-20 4
What ITIL V3 means by Process 2009-07-07 7
What ITIL V3 says about the distinction between a Call and an Incident 2009-10-22 3
What Las Vegas and ITIL V3 have in common. 2010-02-27 4
what makes a successful blog 2015-02-03 3
What matters 2009-04-14 1
What Microsoft are really up to with Vista?? 2009-02-16 2
What name do you like best for a movement to reconcile DevOps and ITSM by finding a common worldview/model for IT management? 2013-02-13 1
What should IT call the Rest Of The Business? 2009-03-11 2
What to think of the ISACA acquisition of CMMI? 2016-03-06 5
What use is Passing Your ITIL Foundation Exam now? 2009-06-17 2
What will affect the service desk over the next three years 2013-02-24 4
What's so creepy 2014-01-12 2
What's wrong with multichoice exams for ITIL V3? 2008-10-28 0
Whats up with Cyber Resilience? 2015-04-24 1
When Best is Too Good - Copper Instead of Gold - focused excellence as a differentiator 2009-07-23 2
When will ITIL wake up that Service Desk is about Requests not Incidents? 2007-11-02 0