In my country, the broadcast industry and the advertising industry both adhere to a voluntary code of practice to police the more extreme behaviours of their members.
Continuing our discussion of CMDB, let me reinforce two points: ITIL's CMDB can't be done, no-howLet me reinforce two points please: (1) CMDB can't be done because of the data and regardless of the implementation and (2) I'm talking about CMDB as specified by the ITIL books, not any old database. It can't be done."
Yes you can do without CMDB, so long as you are aiming at not too high a maturity level, say 3. The trick is to remember that you don't adopt a process, you improve it. If we aspire to a moderate level of maturity, then yes we can do without a CMDB. Plenty of people do.
A podcast of the original article. In preparation for the release of Microsoft Service Manager (previously known as “Service Desk”), Microsoft made a surprise joint announcement today with IBM.
A Review of "IT Service Management from Hell! Based on Not-ITIL®" by Brian Johnson and Paul Wilkinson, editor Annelise Savill
IT Service Management from Hell is a silly book. And along the way it makes some serious points. A balanced view of anything is far healthier than blind obedience. Give this book to your staff to lighten the mood and stimulate discussion around ITIL.