User's Audio

Don't fall for the CMDB demo - The IT Skeptic

6:23 minutes (2.57 MB)

A podcast of the original article Don't fall for the demo: an asset database with bells and whistles is not a CMDB

Sharon Taylor's 5 ITIL Myths - The IT Skeptic

7:34 minutes (3.03 MB)

A podcast of the original article Sharon Taylor's five common myths about ITIL Version 3.

The king's method of writing a new decree: how OGC does ITIL V3 - The IT Skeptic

4:05 minutes (1.64 MB)

This is a podcast of the original article The king's method of writing a new decree: how OGC does ITIL V3

ITIL damage by vendors? - The IT Skeptic

9:39 minutes (8 MB)

A podcast of the original article How badly is ITIL damaged by vendor influence? What needs fixing?

Financial transparency at itSM - The IT Skeptic

13:11 minutes (8 MB)

A podcast of the original articles Financial transparency of the itSMF: let's have some and itSMF global members/sponsors: dropping your pants is not a good business model

The IT Skeptic estimates itSMF International, the "not-for-profit" governing body separate from the 40+ local chapters but owned by the members, turns over somewhere approaching a million dollars annually. They do this without any public reporting of their finances, as far as I can tell.

The Sheep from the Goats - The IT Skeptic

5:36 minutes (5.13 MB)

ITIL Version 3 makes a big ask of the ITSM industry. It will be fascinating to watch how it shakes out. The scope of ITIL is an order of magnitude wider now: how many individuals and organisations will have the knowledge and skills to step up to the new requirements?

10 reasons NOT to do CMDB - The IT Skeptic

9:39 minutes (8 MB)

This is a podcast of the original article.

OK I'll bite. One of the nice folk at Evergreen, Jill Landers, posted "Top 10 reasons to implement a CMDB". I'll do the right thing and not quote it in full here so you need to go read that first. Then you can enjoy my "Top 10 reasons NOT to implement CMDB"

ITIL Version 2.5, Hybrids? - The IT Skeptic

2:49 minutes (2.59 MB)

A podcast of the original article ITIL Version 2.5: Will we see hybrids?

ITIL Version 3 tells us how to run, whilst ITIL version 2 tells us how to walk. Many sites are only ready to learn to walk, so what then to do about the good ideas introduced in Version 3? Do we add a little 3 to the mix? or will that only cause confusion?

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