Blog entry | How to find free ITIL V3 Foundation training | skeptic | 61 | 4 years 9 weeks ago |
Blog entry | CMDB and CMS – the industry-created myth | skeptic | 85 | 8 years 1 day ago |
Book page | The scale of ITIL V3 | skeptic | 32 | 8 years 5 weeks ago |
Blog entry | Crap Factoid Alert: Implementing an IT Service Management Solution Can Save a Business More than $500,000 | skeptic | 8 | 8 years 9 weeks ago |
Blog entry | Job title inflation is out of control | skeptic | 15 | 8 years 10 weeks ago |
Blog entry | Egg on face from the ITIL Refresh Refresh: we can do better at reviewing bodies of work | skeptic | 34 | 8 years 47 weeks ago |
Blog entry | Talk of IT innovation is the last gasp of the IT cowboys | skeptic | 31 | 8 years 48 weeks ago |
Blog entry | Does a cloud computing infrastructure obviate the need for IT Service Management systems? | skeptic | 17 | 9 years 12 weeks ago |
Blog entry | The value of CMDB seldom exceeds the cost of doing it | skeptic | 30 | 9 years 13 weeks ago |
Blog entry | The IT Skeptic is writing a new book on service management | skeptic | 16 | 9 years 27 weeks ago |
Blog entry | ITIL-COBIT mapping shows even less coverage by ITIL | skeptic | 28 | 9 years 48 weeks ago |
BOKKE | ITIL V3 Service Operation disconnect between Incident and Problem Management | skeptic | 46 | 9 years 49 weeks ago |
Blog entry | The value of resources is defined by your context | skeptic | 7 | 10 years 12 weeks ago |
Blog entry | Changing from ITIL will be like metrication | skeptic | 13 | 10 years 28 weeks ago |
Question for the ITIL Wizard | How to choose the best Service Desk tool? | Visitor | 7 | 10 years 34 weeks ago |
Question for the ITIL Wizard | What do we need for CMDB besides a data model? | Visitor | 1 | 10 years 34 weeks ago |
Poll | In my organisation (or my client's organisation) our schedule of change is called | skeptic | 2 | 10 years 34 weeks ago |
Blog entry | Separation of incident and call | skeptic | 35 | 10 years 35 weeks ago |
Blog entry | Excellent customer service: weapon or burden? | skeptic | 10 | 10 years 39 weeks ago |
Blog entry | In defense of IT consultants' rates | skeptic | 21 | 10 years 43 weeks ago |