riCh chestMat

TypePostAuthorRepliesLast updated
Blog entryITIL Service Delivery Manager skeptic774 years 9 weeks ago
Blog entryHow to find free ITIL V3 Foundation training skeptic614 years 9 weeks ago
Blog entryThere is only one service catalogue skeptic614 years 17 weeks ago
Blog entryPass the ITIL Foundation exam in six easy and (almost) free steps skeptic1434 years 41 weeks ago
Blog entryITIL services are customer-facing, whatever catalogue they appear in skeptic457 years 19 weeks ago
Book pageThe scale of ITIL V3 skeptic328 years 5 weeks ago
Blog entryJob title inflation is out of control skeptic158 years 10 weeks ago
Blog entryUsing service management in the business skeptic88 years 13 weeks ago
Blog entryITIL is not brain surgery skeptic518 years 19 weeks ago
Blog entryTalk of IT innovation is the last gasp of the IT cowboys skeptic318 years 48 weeks ago
Blog entryThe value of CMDB seldom exceeds the cost of doing it skeptic309 years 13 weeks ago
Blog entryRant vs counter-rant: the ITIL V3 Certification Scheme skeptic69 years 43 weeks ago
Blog entryOGC gives us an ITIL V3 maturity assessment standard, but they won't publish skeptic2510 years 6 weeks ago
Blog entryCourageous Ken skeptic1910 years 11 weeks ago
Blog entryWhat is a service? skeptic7810 years 14 weeks ago
Blog entryI'm going to call root cause primary cause from now on skeptic4410 years 16 weeks ago
Blog entryIs ITIL KEDB so important or should we always look broader? skeptic1910 years 40 weeks ago
Blog entrySay it ain't so!! ITIL V3 Incident and Problem processes do not determine the affected service skeptic2610 years 41 weeks ago
BOKKESO 4.2 Incident Management process never determines the service skeptic210 years 41 weeks ago
Blog entryOn-Demand CMDB reprise skeptic910 years 43 weeks ago
Blog entryITIL Incident, is there a better word for it? skeptic1510 years 47 weeks ago