Blog entry | How ITIL gets Incident vs Problem wrong | skeptic | 25 | 4 years 9 weeks ago |
Blog entry | IT: to protect and serve | skeptic | 7 | 4 years 32 weeks ago |
Blog entry | Organisations have failed their IT like bad parents | skeptic | 28 | 6 years 30 weeks ago |
Blog entry | A menu is not a service catalogue | skeptic | 7 | 6 years 31 weeks ago |
Blog entry | Shopping: request vs incident | skeptic | 10 | 7 years 38 weeks ago |
Blog entry | CODE RED EXTREME Crap factoid Alert "ITIL as a service" from IBM and Sunview | skeptic | 2 | 7 years 44 weeks ago |
Blog entry | The service desk isn't here right now | skeptic | 4 | 7 years 44 weeks ago |
Blog entry | The uselessness of ITIL process maturity assessment | skeptic | 58 | 7 years 46 weeks ago |
Blog entry | The cult of innovation | skeptic | 13 | 8 years 1 week ago |
Question for the ITIL Wizard | 1:1 Phone Call to Ticket Ratio | bwash70 | 3 | 8 years 4 weeks ago |
Blog entry | Eating the ITIL elephant one leg at a time | skeptic | 10 | 8 years 6 weeks ago |
Blog entry | User self-help - a skeptical view | skeptic | 28 | 8 years 9 weeks ago |
Blog entry | Whining about the IT department | skeptic | 11 | 8 years 9 weeks ago |
Blog entry | the value of ITIL certification | skeptic | 18 | 8 years 10 weeks ago |
Blog entry | The future of IT management | skeptic | 27 | 8 years 15 weeks ago |