RichPem

TypePostAuthorRepliesLast updated
Blog entryHow ITIL gets Incident vs Problem wrong skeptic254 years 9 weeks ago
Blog entryIT: to protect and serve skeptic74 years 32 weeks ago
Blog entryOrganisations have failed their IT like bad parents skeptic286 years 30 weeks ago
Blog entryA menu is not a service catalogue skeptic76 years 31 weeks ago
Blog entryShopping: request vs incident skeptic107 years 38 weeks ago
Blog entryCODE RED EXTREME Crap factoid Alert "ITIL as a service" from IBM and Sunview skeptic27 years 44 weeks ago
Blog entryThe service desk isn't here right now skeptic47 years 44 weeks ago
Blog entryThe uselessness of ITIL process maturity assessment skeptic587 years 46 weeks ago
Blog entryThe cult of innovation skeptic138 years 1 week ago
Question for the ITIL Wizard1:1 Phone Call to Ticket Ratio bwash7038 years 4 weeks ago
Blog entryEating the ITIL elephant one leg at a time skeptic108 years 6 weeks ago
Blog entryUser self-help - a skeptical view skeptic288 years 9 weeks ago
Blog entryWhining about the IT department skeptic118 years 9 weeks ago
Blog entrythe value of ITIL certification skeptic188 years 10 weeks ago
Blog entryThe future of IT management skeptic278 years 15 weeks ago