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Basic Service Management is now available
Written by the IT Skeptic!!

This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.

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recent posts

Type	Post	Author	Replies	Last updated
Blog entry	Dark IT	skeptic	0	3 years 5 weeks ago
Blog entry	How to deal with Shadow IT	skeptic	0	3 years 5 weeks ago
Blog entry	Technology does not fix process problems, but that's still what people want to see	skeptic	17	3 years 5 weeks ago
Blog entry	Keep the vendors and tech geeks away from business automation	skeptic	12	3 years 5 weeks ago
Blog entry	Does ISACA offer value to its real members?	skeptic	0	3 years 5 weeks ago
Blog entry	The corporate yoke	skeptic	0	3 years 7 weeks ago
Blog entry	The nett result of new technology	skeptic	0	3 years 7 weeks ago
Blog entry	Transformational technologies are a small view	skeptic	23	3 years 7 weeks ago
Blog entry	The IT Skeptic's RealIT Radio	skeptic	0	3 years 7 weeks ago
Blog entry	email is not communication	skeptic	7	3 years 7 weeks ago
Blog entry	The Chicken ITles are at work on IT project success rates	skeptic	0	3 years 9 weeks ago
Blog entry	ITSM incident and problem: two names for three things	skeptic	0	3 years 9 weeks ago
Blog entry	IT service build is not a factory	skeptic	0	3 years 9 weeks ago
Blog entry	of course IT is an entity	skeptic	0	3 years 9 weeks ago
Blog entry	IT operations must beware inappropriate automation	skeptic	8	3 years 10 weeks ago
Blog entry	revisiting agile CSI	skeptic	0	3 years 10 weeks ago
Blog entry	How I manage my time with Google Calendar	skeptic	0	3 years 10 weeks ago
Blog entry	What is the best ITIL service desk tool?	skeptic	0	3 years 11 weeks ago
Blog entry	No we haven't passed the Turing Test	skeptic	0	3 years 11 weeks ago
Blog entry	Slow IT	skeptic	0	3 years 11 weeks ago
Blog entry	The one top tip for IT operations and support: Checklists	skeptic	0	3 years 12 weeks ago
Blog entry	Operational Readiness	skeptic	6	3 years 12 weeks ago
Blog entry	Dead cat syndrome	skeptic	0	3 years 12 weeks ago
Blog entry	How Operational Readiness should be done	skeptic	0	3 years 12 weeks ago
Blog entry	A quest for a unified theory of IT management is not a flag of ITSM surrender	skeptic	0	3 years 12 weeks ago

Meet the IT Skeptic

Contact me to meet up

Attending AgileNZ, in Wellington on November 6-7.

Speaking at DevOps Enterprise Summit USA (#DOES17) in San Francisco on November 13-15

Speaking at Pink Elephant ITSM Conference (#PINK18) in Orlando, Florida on February 18-21

Hear the IT Skeptic:
All Day DevOps, online conference, October 24, 2017

I'll be speaking on The Lizard Brain

RunAsRadio podcast
DevOps for Everyone with Rob England
http://runasradio.com/Shows/Show/542

Talking about my presentation at DOES UK
https://m.soundcloud.com/devopschat/rob-england-does-london-2017?utm_sou...

ITIL Change is much misunderstood in the DevOps world

The IT Skeptic on DevOpsTV at DOES16 San Francisco with the awesome Damon Edwards

Read the IT Skeptic

A white paper on my Standard+Case model

Recently, Gene Kim and I interviewed each other about DevOps.
Gene interviewed me , and...
I interviewed Gene

Useful stuff
I have been producing lately:
- Standard+Case
- RealIT
- Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
- Slow IT and Meet In The Middle
- Multi-Speed IT Capability
- The IT Renaissance, the movement that generates DevOps, BYOD, Shadow IT, and other phenomena ... this year's Big Idea.

Want the IT Skeptic to speak at your online or real-world event?

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