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Basic Service Management is now available
Written by the IT Skeptic!!

This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.

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recent posts

Type	Post	Author	Replies	Last updated
Blog entry	The anti-email crowd is shooting the messenger. Email is lovely	skeptic	0	2 years 44 weeks ago
Blog entry	The Chicken ITles are at work on IT project success rates	skeptic	0	2 years 45 weeks ago
Blog entry	ITSM incident and problem: two names for three things	skeptic	0	2 years 45 weeks ago
Blog entry	IT service build is not a factory	skeptic	0	2 years 45 weeks ago
Blog entry	of course IT is an entity	skeptic	0	2 years 45 weeks ago
Blog entry	IT operations must beware inappropriate automation	skeptic	8	2 years 46 weeks ago
Blog entry	revisiting agile CSI	skeptic	0	2 years 46 weeks ago
Blog entry	How I manage my time with Google Calendar	skeptic	0	2 years 46 weeks ago
Blog entry	What is the best ITIL service desk tool?	skeptic	0	2 years 47 weeks ago
Blog entry	No we haven't passed the Turing Test	skeptic	0	2 years 47 weeks ago
Blog entry	Slow IT	skeptic	0	2 years 47 weeks ago
Blog entry	The one top tip for IT operations and support: Checklists	skeptic	0	2 years 48 weeks ago
Blog entry	Operational Readiness	skeptic	6	2 years 48 weeks ago
Blog entry	Dead cat syndrome	skeptic	0	2 years 48 weeks ago
Blog entry	How Operational Readiness should be done	skeptic	0	2 years 48 weeks ago
Blog entry	A quest for a unified theory of IT management is not a flag of ITSM surrender	skeptic	0	2 years 48 weeks ago
Blog entry	If all I had was a hammer	skeptic	0	2 years 48 weeks ago
Blog entry	DevOps following in ITIL's footsteps	skeptic	0	2 years 49 weeks ago
Blog entry	nimbleness and the need to compete via technology	skeptic	0	2 years 50 weeks ago
Blog entry	ITIL v3 - what standard is this based on?	skeptic	0	2 years 50 weeks ago
Blog entry	no such thing as ITIL consultants	skeptic	0	2 years 50 weeks ago
Blog entry	Making fun of Customer First	skeptic	0	2 years 50 weeks ago
Blog entry	ITIL is the dominant language of ITSM	skeptic	0	2 years 51 weeks ago
Blog entry	Don't try to change culture	skeptic	0	2 years 51 weeks ago
Blog entry	An ITIL process is not a unit of work	skeptic	0	2 years 51 weeks ago

Meet the IT Skeptic

Contact me to meet up

Attending DevOps Enterprise Summit USA (#DOES17) in San Francisco on November 13-15

Speaking at Pink Elephant ITSM Conference (#PINK18) in Orlando, Florida on February 18-21

Hear the IT Skeptic:

Talking about my presentation at DOES UK
https://m.soundcloud.com/devopschat/rob-england-does-london-2017?utm_sou...

What does DevOps mean to Ops?

The IT Skeptic on DevOpsTV at DOES16 San Francisco with the awesome Damon Edwards

Read the IT Skeptic

A white paper on my Standard+Case model

Recently, Gene Kim and I interviewed each other about DevOps.
Gene interviewed me , and...
I interviewed Gene

Useful stuff
I have been producing lately:
- Standard+Case
- RealIT
- Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
- Slow IT and Meet In The Middle
- Multi-Speed IT Capability
- The IT Renaissance, the movement that generates DevOps, BYOD, Shadow IT, and other phenomena ... this year's Big Idea.

Want the IT Skeptic to speak at your online or real-world event?

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"The IT Skeptic™", "The Skeptical Informer™", "The IT Swami™", "Chokey the Chimp™" and "BOKKED™" are trademarks of Two Hills Ltd.
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