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Basic Service Management is now available
Written by the IT Skeptic!!

This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.

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recent posts

Type	Post	Author	Replies	Last updated
Blog entry	DevOps has three parents: Lean, Agile, and ITSM	skeptic	0	9 weeks 4 days ago
Blog entry	Two questions to ask	skeptic	0	9 weeks 4 days ago
Blog entry	Customer delight is a typically geek concept	skeptic	0	9 weeks 4 days ago
Blog entry	ITIL’s dead elephant: CMDB can't be done	skeptic	87	9 weeks 4 days ago
Blog entry	Standard + Case methodology to be released by US government	skeptic	0	12 weeks 3 days ago
Blog entry	Some cultural change principles I have learned	skeptic	0	12 weeks 5 days ago
Blog entry	Hot desks suck	skeptic	0	14 weeks 1 day ago
Blog entry	Here comes China	skeptic	0	14 weeks 4 days ago
Blog entry	Why companies change their ITSM tool	skeptic	0	15 weeks 5 days ago
Blog entry	Axelos legal bullies on the rampage	skeptic	0	17 weeks 3 days ago
Blog entry	The Five-Percent Club	skeptic	8	19 weeks 6 days ago
Blog entry	Breaking the iron triangle of faster better cheaper	skeptic	0	20 weeks 5 hours ago
Page	DevOps Training Options	skeptic	0	23 weeks 4 days ago
Blog entry	ITIL exam market continues to shrink	skeptic	0	24 weeks 4 days ago
Blog entry	Merry Christmas from the IT Skeptic	skeptic	0	24 weeks 6 days ago
Blog entry	What is a DevOps role	skeptic	0	28 weeks 5 days ago
Blog entry	An important DevOps word: toolmakers	skeptic	0	28 weeks 5 days ago
Blog entry	Great DevOps books to read	skeptic	0	28 weeks 5 days ago
Blog entry	Two kinds of DevOps: horses don't grow horns	skeptic	0	28 weeks 5 days ago
Blog entry	Describe DevOps with CALMS, or I prefer CAFFS	skeptic	0	28 weeks 5 days ago
Blog entry	Great DevOps articles	skeptic	0	28 weeks 5 days ago
Blog entry	heretical views on ITIL Configuration Management	skeptic	0	31 weeks 20 hours ago
Blog entry	The two tribes of DevOps	skeptic	0	37 weeks 3 days ago
Question for the ITIL Wizard	ITIL roles	TheITILWizard	6	37 weeks 5 days ago
Blog entry	DevOps is only looking at one of four IT4IT value streams	skeptic	0	41 weeks 6 days ago

Meet the IT Skeptic

Contact me to meet up

Attending DevOps Enterprise Summit USA (#DOES17) in San Francisco on November 13-15

Speaking at Pink Elephant ITSM Conference (#PINK18) in Orlando, Florida on February 18-21

Hear the IT Skeptic:

Talking about my presentation at DOES UK
https://m.soundcloud.com/devopschat/rob-england-does-london-2017?utm_sou...

What does DevOps mean to Ops?

The IT Skeptic on DevOpsTV at DOES16 San Francisco with the awesome Damon Edwards

Read the IT Skeptic

A white paper on my Standard+Case model

Recently, Gene Kim and I interviewed each other about DevOps.
Gene interviewed me , and...
I interviewed Gene

Useful stuff
I have been producing lately:
- Standard+Case
- RealIT
- Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
- Slow IT and Meet In The Middle
- Multi-Speed IT Capability
- The IT Renaissance, the movement that generates DevOps, BYOD, Shadow IT, and other phenomena ... this year's Big Idea.

Want the IT Skeptic to speak at your online or real-world event?

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"The IT Skeptic™", "The Skeptical Informer™", "The IT Swami™", "Chokey the Chimp™" and "BOKKED™" are trademarks of Two Hills Ltd.
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