This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
Oh great and mighty Wizard (see I try to pay due respect) - I'm seeking clarification on the phases in the Service Transition process to complete a workflow for my employer. In anticipation of being requested to "explain further" - in the official ITIL publication on ST why does "Release and Deployment" appear in the process flow before "Service Validation and Testing"?