This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
May 16th was a special day for me: ten years since the first post on this blog.
I've had my ups and downs but I'm still going strong (though some would say I've grown too mellow).
How to mark the day? Instead of some self-indulgent retrospective, I'd like to recognise the occasion by publishing a second edition of "the Worst of the IT Skeptic" book. I'd like to but I wont, because after all these years I still haven't got around to a revision of any of my books. So instead let's talk about optimism.