The IT Infrastructure Library
Right now the ITSM community seems to be abuzz with suggestions for open contribution repositories for ITSM knowledge and discussion. As one who has had a few cracks at this, let me assure you that if you build it, they won't come.
[Updated: let's compile a list of sites, see below]
The ITSM road is littered with the rusting wrecks of open ITSM bodies of knowledge (BOKs). Open ITIL, the ITIL Wiki, the ITIL Open Wiki, the ITIL Process Wiki, the People's Liberation Front of Judea...
The response to calls for an open ITIL has been disappointing, but perhaps should have been expected. It amounts to a single-digit salute from the Brit. Gov.
It was one of the great ITSM philosophers, Jan van Bon who first explained to me that Problem Management is but a special case of Risk Management.
In a purist theoretical sense he is right, but on a practical level I think the distinction is useful. It is certainly entrenched.
Oh Great ITIL Wizard,
What do you think of these ITIL process maps. Are they worth it? It looks to me just something else to update, however, if put to actual and continual use, they could be a tremendous benefit. Especially for a company that is just starting to implement ITIL best practices...
Further to my recent post on Free ITIL, several people are still asking "Why?", so let me elaborate a little on why it should happen and why you should support the idea.
The online world is used to free content. In many minds, this has come to mean free as in free beer not free as in free speech, i.e. gratis not libre. This is unfortunate but not part of the discussion today. Here we are talking about free libre content. It is how the 21st Century world will work.
I bet you came looking for free sources of ITIL. Come on, admit it.
We don't condone content piracy here. The following links will show you some legitimately free ITIL resources:
And while you are browsing, check these out:
The Free ITIL Movement is an informal community for those who wish to support the following proposition:
We the supporters of the Free ITIL Movement call upon the Cabinet Office of Her Majesty's UK Government to honour the spirit of the government's policy on transparency and public data, and the letter of the United Kingdom Government Licencing Framework (UKGLF), by releasing the Information Technology Infrastructure Library (ITIL) under the terms of the Open Government Licence (OGL).
OGC has renewed the outsourcing contracts for TSO to publish ITIL books and APMG to accredit ITIL training. And if I have this right, TSO defends the copyright and APMG defends the trademarked brand. The renewal is for two years - it could have been renewed from one to five years. It just feels odd being part of a supposed professional community and this is all we hear. This must be what it was like being a resident of a medieval estate: the news filters quietly down from the castle long after all is done and dusted.
There is a quiet revolution going on within the British Government right now. And it might just have handed the ITIL community a Christmas present: an open licence for ITIL.
There is rising anger at the attitudes and tactics of OGC and APMG over ITIL and Prince2. Most people can't speak out because APMG hold them to ransom over their livelihood. But a few do.
Do you realise that the moniker "V3" is finally official? For years OGC and TSO refused to label it V3. There is nothing on the front of the ITIL books (or inside them!) to tell you which is V3 or V2 (or V1). It must be hopelessly confusing to anyone new to it. But now that has all changed...