The IT Infrastructure Library
I'm surprised that folk can say "X is the best" when they have no idea of someone's requirements.
If you evaluate a tool based on features, you're doing it wrong.
Listening to the DevOps world (I am immersing, or at least paddling) it sounds so exactly like the ITIL experience that I am literally laughing out loud:
Somebody asked me this question recently: ITIL v3 - what standard is this based on? I thought I'd share (and extend) my reply here.
There is no standard for ITIL, at any version. ITIL is not based on any standard. No organisation can be certified as compliant with ITIL.
Nailed it.The Practitioner’s Dilemma: How to Adapt ITIL http://itsmtransition.com/2014/07/how-to-adapt-itil/
"The magic happens when practitioners become expert at adapting best practices to solve their organization’s challenges."
Well yes. That's been true of consulting forever. ITIL only ran off the rails when supposed experts lost sight of that
ITIL is the dominant language of ITSM. It may not stay that way but that's how it is for now.
A client asked me the other day what language she should use to frame discussions as she settles into her role running IT operations in a new organisation. I said it has to be ITIL.
I'm fed up to here with folk shooting the message. ITIL works. It's good (not necessarily great but it is good. It will do, it's fit for purpose.) Most of the backlash against ITIL is because of the idiots running around with some strange ideas about ITIL.
Fix the way we change ITSM behaviours, not the models of that behaviour. ITIL is near enough.
I want to call out a key issue I see over and over again in organisations' planning of their ITSM improvement (known as Continual Service Improvement or CSI - nothing to do with police forensics). An ITIL process is not a unit of work.
Axelos and itSMF have signed a Memorandum of Understanding over ITIL. It took a while and it doesn't seem to say much (though who would know for sure as we don't actually get to see it). I guess this is a reflection of the strategic importance of itSMF to the business of ITIL, i.e. not much.