ITIL

The IT Infrastructure Library

why DevOps transformations succeed where ITSM so often doesn't

I've consulted on many ITSM initiatives and it always seemd a struggle to effect improvement: all stick and no carrot; dragging horses to the river with no interest in drinking. My DevOps consulting these days is a different experience - of happy horses following willingly and drinking their fill. The difference between ITIL and DevOps is that DevOps works.

ITIL exam market continues to shrink

It's not as if too many people really care anymore, but the ITIL market appears to continue to shrink.
I haven't kept an eye on the numbers for a while - having more important things to think about these days with DevOps - but a comment on this blog triggered me to go look again. Yup, still falling.

DevOps and ITIL are both ITSM

DevOps and ITIL are both ITSM. The patterns are the same though the execution is different.

Service catalogue and request catalogue

It is hard to believe that confusion between service catalogue and request catalogue is still a thing but it is, as shown by a recent conversation on Facebook Back2ITSM.

An interesting tale of ITIL trademarks

Here is an interesting story of the use of the ITIL name....

Read this link first.

I take these lessons from this:

1) Lawyers are incapable of subtlety or nuance, or even thinking much.

2) Build an open content website and they won't come.

Copyright issues when using ITIL at the coalface

Axelos are shooting themselves in the foot by constraining consultants' use of ITIL.

Axelos selling ITIL?

The IT Skeptic has seen paperwork today that appears to confirm big news for ITIL. Yes folks, we believe Axelos has sold ITIL® to a consortium of independent ITSM consultants.

Axelos Consulting Partner (ACP) Programme

Axelos recently announced their Axelos Consulting Partner (ACP) Programme to licence ... er I mean "formally recognize [sic]" consulting organisations practicing in all areas of Axelos "global best practice" including ITIL and PRINCE2. They're putting the squeeze on.

Axelos announces a new level of ITIL certification: Practitioner

After my dark forebodings about a potential squeeze on ITIL in 2015, Axelos' first(?) ITIL announcement of the year seems a good idea: yet another level of ITIl certification, the Practitioner.

the ITIL Squeeze in 2015

© Copyright CanstockPhoto.comAXELOS are doing a few troubling things lately, that may or may not point to an ITIL Squeeze in 2015 as AXELOS seek to capitalise on their purchase of ITIL (and the rest of the Best Practice por

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