Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
There is some appallingly bad information on the internet about ITSM. But you don't expect to see it in an article from a TechWeb magazine and you don't expect to see it from CSC. This is awful.
What does DevOps mean to Ops?
The IT Skeptic on DevOpsTV at DOES16 San Francisco with the awesome Damon Edwards
Read the IT Skeptic
A white paper on my Standard+Case model
Recently, Gene Kim and I interviewed each other about DevOps.
Gene interviewed me , and...
I interviewed Gene
Meet the IT Skeptic
Contact me to meet up
In Las Vegas USA on February 19-22 2017 for PINK17
I have been producing lately:
- Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
- Slow IT and Meet In The Middle
- Multi-Speed IT Capability
- The IT Renaissance, the movement that generates DevOps, BYOD, Shadow IT, and other phenomena ... this year's Big Idea.
Want the IT Skeptic to speak at your online or real-world event?
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