V3

ITIL Version 2.5: Will we see hybrids?

Submitted by skeptic on Thu, 2007-07-26 23:08

This post has been podcast
ITIL Version 3 tells us how to run, whilst ITIL version 2 tells us how to walk. Many sites are only ready to learn to walk, so what then to do about the good ideas introduced in Version 3? Do we add a little 3 to the mix? or will that only cause confusion?

How to tell whether your IT vendor is a product vendor or a consultant

Submitted by skeptic on Mon, 2007-07-16 22:21

In the new world of ITIL Version 3, skills in business and IT consulting become preeminent and the technology even more secondary. People who buy technology solutions to process problems will even more likely get what they deserve (a failure), and vendors who are boxed-product peddlers disguised as sellers of IP will cause even more havoc. So how to tell the box-droppers from the consulting firms who include technology in solutions? Here's a simple check:

The Sheep from the Goats: ITIL vendors and Version 3

Submitted by skeptic on Mon, 2007-07-09 08:19

ITIL Version 3 makes a big ask of the ITSM industry. It will be fascinating to watch how it shakes out. The scope of ITIL is an order of magnitude wider now: how many individuals and organisations will have the knowledge and skills to step up to the new requirements?

Let us start with an interesting quote:

The IT Skeptic's first impressions of the ITIL Version 3 core books

Submitted by skeptic on Mon, 2007-07-02 22:28

It will take years to fully read and understand the five core ITIL Version 3 books, so this is very much a superficial first impression. But first impressions count, right? [In this dumbed down world cynics might argue they are everything]. It may come as a surprise to some readers that I am capable of such a thing, but I like these books.

Dirty deeds done dirt cheap. More on ITIL V3 discounting and how TSO screws itSMFI screws local itSMF...

Submitted by skeptic on Thu, 2007-06-21 09:50

The backstabbing and undercutting going on over the ITIL V3 book sales is good news for consumers, but less so for local itSMF chapters, or for those who'd like to see the ITIL world as a respectable place.

I can confirm that TSO sold direct to one or two of the Big Four vendors, causing orders with itSMF to be cancelled. The discount was reportedly 40%.

Now TSO doing the dirty on itSMF is good for consumers. With a bit of luck TSO might get into a price war with their own channels. It is not much sillier than what is going on now.

Don't get het up about ITIL V3 qualifications scheme; it is still a work in progress

Submitted by skeptic on Thu, 2007-06-21 09:19

A posting on the UK itSMF member's forum by Sharon Taylor, Chief Examiner, resolves a few issues with the ITIL V3 qualifications scheme, including the 21.5 credits issue. It also states that "this is still work in development and many discussions are taking place to ensure the final form of the scheme..." So perhaps APMG's announcement was a little premature, because it certainly didn't mention any further "work in development".

The key points of Sharon's post:

A visualisation of how ITIL Version 3 transforms ITIL version 2

Submitted by skeptic on Thu, 2007-05-17 03:22

If you are a visual person like me you may find a diagram helpful in understanding just what ITIL Version 3 means, what has changed. The diagram has been moved to here (it's still free!).

Syndicate content