V3

ITIL snake oil

Submitted by skeptic on Thu, 2008-09-25 21:15

This post has been podcast

Once upon a time IT Service Management was a movement dedicated to improving the levels of service delivered by IT. And ITIL was a body of knowledge put together by the government as a public service and released into the public domain. The books weren't free simply because costs had to be covered.

Now it is turning into just another snake oil peddled by shiny suits.

Project Mgmt in ITIL V3 - The IT Skeptic

Submitted by skeptic on Thu, 2008-09-25 09:37
10:48 minutes (4.34 MB)

A podcast of the original article Why is Project Management almost invisible in ITIL V3?

PM is the engine that moves much stuff (hopefully just about everything) from Development to Production, which is pretty important now that ITIL has muscled into Application Management. PM should interlock with Change Management and Testing. PM should provide most of the Early Life Support. Release and Deployment shouldn't move without PM: if it is big enough to be a release it should be a project. And so on.

ITIL V3 Live is ... still coming, and VERY expensive

Submitted by skeptic on Wed, 2008-09-24 10:21

This post has been podcast

I see the long-awaited "ITIL portal" is showing off. It will go live on 10th November.

So if you were wondering what ever happened to the promised process maps for ITIL, or where you could get work instructions and role descriptions for the ITIL processes, or where to get ITIL V3 in Visio or Word templates, wonder no more. It is all here. All you have to do is pay more money. LOTS of money. To TSO. Two and a half thousand fadurkin' British Pounds Sterling per annum to be precise.

ITIL experts are elsewhere - The IT Skeptic

Submitted by skeptic on Sun, 2008-09-21 09:32
5:20 minutes (2.15 MB)

A podcast of the origninal post Give up on ITIL V3 training and certification - it is not going to change
Yet another unhappy camper prompted me to hammer on the cold stone walls of Castle ITIL once again, right over the blood-stains of last time I tried. But I won't. I give up. ITIL training and certification isn't going to change. It has been taken over by the money engine and is lost. The real experts are elsewhere.

Public review of the ITIL V3 Foundation Syllabus: who knew?

Submitted by skeptic on Sun, 2008-09-21 04:58

APMG have just run an anonymous public survey for "your valuable feedback" on the ITIL V3 Foundation Syllabus. Who knew? Oh, come on! You had a whole five days to hear about it and respond.

Why is Project Management almost invisible in ITIL V3?

Submitted by skeptic on Fri, 2008-09-12 23:44

This post has been podcast

Why is Project Management all but invisible in ITIL V3?

Solid Harmony: mentions of PRINCE2 in ITIL V3

Submitted by skeptic on Fri, 2008-09-12 20:18

Further to my post about the invisibility of Project Management in ITIL V3, it is interesting to see that there is even less mention of PRINCE2 in particular, despite it being ITIL's stable-mate at OGC. Not much walking across the corridor here! Of course, the North Americans were in control of writing much of ITIL V3 and none of it is actually done at OGC any more.

The IT Skeptic's Unofficial List of ITIL Version 3 Processes

Submitted by skeptic on Tue, 2008-09-09 02:20

ITIL V3 shies away from the whole concept of processes. They are avoided and obfuscated, sometimes called elements, jumbled up with functions. And most of all, the "complete" lists are all different! in an effort to get a grasp on this, here is the IT Skeptic's cross reference of them all and hence the resulting IT Skeptic's Unofficial List of ITIL Version 3 Processes (ta daaah!)

Give up on ITIL V3 training and certification - it is not going to change

Submitted by skeptic on Fri, 2008-09-05 20:49

This post has been podcast

Yet another unhappy camper prompted me to hammer on the cold stone walls of Castle ITIL once again, right over the blood-stains of last time I tried. But I won't. I give up. ITIL training and certification isn't going to change. It has been taken over by the money engine and is lost. The real experts are elsewhere.

The ITIL V3 - COBIT V4.1 mapping white paper is available and no wonder noone is saying much

Submitted by skeptic on Tue, 2008-09-02 07:21

The long awaited ITIL V3 - COBIT V4.1 mapping white paper is available ... for a price. This is the final paper in a long-awaited series that answer the question left unanswered by the ITIL V3 books - how does ITIL relate to the standards and frameworks around it? The answer is that ITIL is very much a subset of COBIT's more comprehensive coverage.

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