APMG

Aidan Lawes on ITIL certification

Submitted by skeptic on Wed, 2009-04-08 05:19

It is a happy day indeed for the IT Skeptic when I find myself singing the same song as such a venerable member of the ITIL community as Aidan Lawes, and yet that is very much the case with a recent blog entry by Aidan. Does the ITIL V3 certification scheme provide real value to the buyer?

The rules of ITIL V3 certification and training

Submitted by skeptic on Fri, 2009-02-20 21:54

APMG have published a book of rules for ITIL V3 certification and training. This is excellent, exactly the kind of thing that should be public. We now look forward to OGC, itSMF and TSO doing the same in other areas, such as:

  • acceptance of Complementary publications
  • contractual agreements between the entities (for example did you know that itSMF have a contractual agreement with APMG to “use all reasonable endeavours to promote and market their services worldwide”)
  • itSMF member code of conduct
  • IPESC charter and approvals process
  • itSMF charter(s) and constitution(s)

The booklet is excellent. It lays out just what we need to know. More of this please, Castle ITIL.

There were a few interesting bits...

APMG has our full support

Submitted by skeptic on Tue, 2008-12-09 18:48

I remember seeing an Aussie comedy TV show once (The Games as I recall?) where it suggested that a public statement by the Prime Minister that "So-and-so has our full support" meant they would be out within days. This memory came to me as I wondered why it was necessary for Keith Aldis, CEO itSMF, to come out with a press release to tell the world that “Real progress is being made in the development and implementation of ITIL V3 qualifications". A year and a half after go-live one would bloody hope so.

ITIL V3 Certification via online training is back on again

Submitted by skeptic on Mon, 2008-10-20 21:59

[This post has been rewritten. I got it wrong and it contained errors of fact. So one or two of the comments don't quite follow on from the revised text]

Call of a crow!!* What is going on in Castle ITIL? Is there a battle royal between vendor factions? The whole V3 Certification thing is lurching around like a pantomime donkey where the front guy has flatulence. e-learning is now in the syllabus (I am told but cannot confirm that it was not explicitly specified previously). This leads to a dire prediction for ATOs if Castle ITIL decides to cut out the middleman...

Public review of the ITIL V3 Foundation Syllabus: who knew?

Submitted by skeptic on Sun, 2008-09-21 04:58

APMG have just run an anonymous public survey for "your valuable feedback" on the ITIL V3 Foundation Syllabus. Who knew? Oh, come on! You had a whole five days to hear about it and respond.

Foundation is the ONLY V3 exam that is going to be on Prometric

Submitted by skeptic on Sun, 2008-08-10 05:53

The IT Skeptic has confirmed pretty reliably that ITIL V3 Intermediate and Expert exams will NOT be available online without an associated training course. [updated: no it isn't. things changed between the start and end of August. Online training is back on!]

Feedback on the ITIL V3 manager's bridge exam

Submitted by skeptic on Sun, 2008-08-10 04:34

The ITIL V3 examinations are seriously flawed. "Subjective" and "multi-choice" don't go together.

Just how does itSMF involve the members?

Submitted by skeptic on Sat, 2008-06-28 22:58

Just how does itSMF involve the members? What does itSMF International do for international communications? How did the ITIL Qualifications Board survey the ITIL "community"?

APMG got its accreditation back

Submitted by skeptic on Mon, 2008-05-12 19:49

Talk about timing. The IT Skeptic hears that, within a day or so of this blog, APMG got its accreditation back (look under "t" for "The APM Group"). Congratulations. Even the most strident of APMG critics must be sympathetic about having to wend the byzantine pathways of bureaucracy.

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