certification

Rant vs counter-rant: the ITIL V3 Certification Scheme

Submitted by skeptic on Tue, 2010-07-27 19:51

Pierre Bernard over at Pink Elephant had a "personal rant" about "people «complaining» about the ITIL® V3 scheme" and "much negativity presently in various blogs and social media sites about the ITIL® v3 scheme". That'd be me, for one, so I feel compelled to comment.

Castle ITIL further degrade the standards of ITIL V3 certification and training

Submitted by skeptic on Sun, 2010-06-27 19:58

It is confirmed from multiple sources that APMG have raised the number of students per instructor for ITIL V3 Intermediate courses from 12 to 18. [Update: well strictly speaking I shouldn't blame APMG, it is the almost invisible IQB, the murky body that represents all the snouts at the trough of training (and not to be confused with itSMFI's International Qualifications & Certifications ESC - the IQC)]. This is clearly recognition that ITIL V3 certification is not about teaching people anything, and will serve only to reduce the perceived market value of an ITIL Intermediate certification. Add to that the fact that this has not been announced to the public (as far as I can detect) and you can see that ITIL certification is all about the industry not the customer.

How many ITIL Examination Institutes is enough?

Submitted by skeptic on Sun, 2010-05-02 19:44

In an announcement last week, APMG have appointed a ninth Examination Institute. Readers will recall these are the companies that are licensed by APMG and in turn accredit all the 350+ training organisations delivering ITIL training. The EIs also administer the exams using standardised question content but their own tests and their own delivery systems.

Why the difference in numbers between PinkVerify and OGC ITIL product certifications?

Submitted by skeptic on Mon, 2010-03-08 21:04

There appears to be more vendors certifying their products against more processes on PinkVerify than the OGC scheme. Why is that? What can OGC learn from Pink about making it easier for vendors? or does it show that PinkVerify is too easy? Does it matter?

ITIL V3 Master certification announced

Submitted by skeptic on Wed, 2009-12-02 00:58

APMG have annnounced the ITIL Master certification.

Open letter to ITIL Qualifications Board

Submitted by pjotrg on Thu, 2009-11-05 19:34

Today we have a guest post from Peter Gerritsen who has written a letter to the ITIL Qualifications Board proposing some changes to the ITIL V3 qualifications scheme. I told him he has a snowflake's chance in Hell given what they went through to get the scheme to this point (I have plenty of experience of hammering on the doors of Castle ITIL). We are interested in your views:

Pass the ITIL Foundation exam in six easy and (almost) free steps

Submitted by skeptic on Sat, 2009-09-05 05:42

If you know something about IT operations (not just development) and your IQ is in triple figures then passing the ITIL Foundation exam should be no big deal and no big investment. (If in doubt, read the testimonials in the comments below). Follow these six nine eight seven steps:
[updated 14/4/2015 ]

Confusion around Best Practice in ITIL - Foundation exams questions unfair

Submitted by skeptic on Sun, 2009-08-30 06:03

Recently I sat the ITIL V3 Foundation exam. Studying for it, sample questions show that there is now officially a distinction between "best practice" and "good practice" and it is worth a point in the exam to know the difference (and it was!). But I don't know how a student is expected to know about that distinction in meaning. In fact I think the questions are totally unfair.

Does ITIL V3 Intermediate certification need reform?

Submitted by skeptic on Sun, 2009-08-02 09:18

Memo

To: the ITIL qualifications/certifications/training industry

From: we the unrepresented punters paying for this circus, a.k.a. candidates

Subject: one more pissed off customer

How to find free ITIL V3 Foundation training

Submitted by skeptic on Thu, 2009-07-30 22:11

Update: sadly, these videos have gone from YouTube
Personally I find learning from online videos even harder than learning from online webpages ("ooh look an incoming email..."), but for those of you who can stomach death-by-video this might be a good option for you to study free for your ITIL V3 Foundation course. This post has compiled and sorted a bunch of videos created by Marco Cattaneo and alerted me to the set, but you can also access them on Marco's own playlist on YouTube.

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