[A guest post today from long-time reader Alison Adams with more feedback from the field on ITIL V3 exam questions:]
How confident are you in identifying the difference/s between a stated AIM, a PURPOSE, a GOAL and an OBJECTIVE ?
A dictionary might not help much, look them up in dictionary.com, they reference one another in a complete circle. Even the official ITIL glossary includes -
"Objective: the defined purpose or aim of a Process and Activity or an Organisation….."