certification

An ITIL V3 certification exam multiple-choice question debated

Submitted by skeptic on Fri, 2009-07-03 03:57

Should ITIL certification exam multiple-choice questions test one's knowledge of the holy writ of the ITIL books or one's knowledge of the principles of ITIL or one's skills in mental manipulation and logic? I'm told by someone with photographic memory that one of the ITIL Foundation exam questions looks something like the following, which is quite similar to a sample question we discussed before.

Fast track to ITIL V3 Expert

Submitted by skeptic on Mon, 2009-06-29 10:08

Further to our discussion around the real cost of ITIL certification, readers are reminded that there still exists a fast track to Expert status that is quicker and cheaper. It still isn't that quick or cheap, but it is better than the primary path. And it won't be around for long. The ITIL Qualifications Board's latest survey shows them bunching muscles, gathering themselves for the final spring, to kill off ITIL V2 certification once and for all. (For pity's sake, have your say to try and make that as hard as possible for them). In the meantime there is another way

The real cost of ITIL V3 Expert certification

Submitted by skeptic on Sat, 2009-06-20 22:51

We've raised the issue before of whether ITIL certification offers a return on investment, especially if you pay your own way as compared to scamming the boss into paying for it. For those of you who are self-funded, the total cost may be food for thought. I reckon it is up to $60,000 or even more, depending on your hourly rate, not to mention 4 to 6 weeks out of your life.
[Updated: I was asked about online training so I looked at that too. Courses are much cheaper but if you factor cost of your time it is still a hefty commitment.]

Are training providers experiencing a drop in certification pass rates since ITIL V3 Foundation syllabus was revised?

Submitted by skeptic on Sat, 2009-06-20 20:39

The word on the street is that they are! One training provider's blog suggested that since the latest revision of the syllabus perhaps "the exam was quite different from the course materials and the sample exam".

What use is Passing Your ITIL Foundation Exam now?

Submitted by skeptic on Wed, 2009-06-17 20:55

How many revisions of the ITIL V3 Foundation syllabus have we had since Passing Your ITIL Foundation Exam was published? It must be pretty badly out of date by now. [Update: TSO's ITIL Foundation Handbook was revised in June 2009 to fully comply with the May updates. But Passing Your ITIL Foundation Exam is still dated November 2007.
Update update: A new version of the book is available: Passing Your ITIL Foundation Exam (updated to 2009 syllabus)

The rest of this post is obsolete now: here for historical record only]

Common sense around ITIL V3 certification paths

Submitted by skeptic on Sun, 2009-06-07 04:11

In true camels/committees fashion, the ITIL V3 certification scheme is arcanely complex, as it twists itself into knots to please everyone. Then Pink Elephant come along and make it all seem simple.

EXIN exam delays

Submitted by skeptic on Thu, 2009-05-21 23:17

If you are wondering where your EXIN exam results got to, whispers are reaching Two Hills World Headquarters Tower than EXIN have had a few "teething issues" with a new system called MyEXIN and it is all hands to the pumps to get the results out manually. We can all sympathise with IT projects that go awry, but it is also tempting to make a few acid remarks about the cobbler's children having no shoes when EXIN teach the wonders of change control, acceptance testing and release management.

Obtaining the ITIL V3 Foundation syllabus

Submitted by skeptic on Wed, 2009-05-06 21:00

[Updated now a reader found the syllabus for your simple-minded Skeptic - thanks James]

Since ITIL V3 Foundation certification can legitimately be sat without taking a prior approved training course, you will want to get the ITIL V3 Foundation syllabus before sitting the exam.

Interesting idea for spreading the expertise - and the risk

Submitted by skeptic on Mon, 2009-04-27 07:53

In our mobile age it becomes very difficult for employers to build a base of expertise in the organisation. It leaks. You've no sooner paid for someone's ITIL Manager's (now Expert's) certificate and they are moving on. Pink Elephant has been talking about an interesting alternative approach: an expert team.

BOK revisions breaking out all over: PMBOK 4th Edition

Submitted by skeptic on Tue, 2009-04-14 23:22

We had ITIL V3 in 2007 (and 2008 and 2009 if you are talking exam syllabus), and PRINCE2:2009 (why not PRINCE3? - it was a sweeping rewrite). Apparently we have also just had PMBOK 4th Edition.

In both cases of ITIL V3 and PRINCE2:2009, OGC/APMG have cavalierly assured users there was little difference and they should happily continue to pay for the old exams up until the time it is no longer convenient for the training companies for users to pay for the old exams. And of course in both cases this was crap, with the new syllabus being totally different.

The new PMP exams are due June 30th. How different will they be?

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