The IT Skeptic's Skeptical Informer newsletter for 17th November 2012.
Here are a couple of simple principles I wish the IT industry would grok:
1) It doesn't matter whether we are talking about software or ITIL, they are just tools. Any tool is not an objective ("ITIL for its own sake", "We are converting to Remedy") Tweet this
2) Processes (or I prefer to say "practices") are not a unit of work ("we'll do incident first then change"). Tweet this