training

Interesting idea for spreading the expertise - and the risk

Submitted by skeptic on Mon, 2009-04-27 07:53

In our mobile age it becomes very difficult for employers to build a base of expertise in the organisation. It leaks. You've no sooner paid for someone's ITIL Manager's (now Expert's) certificate and they are moving on. Pink Elephant has been talking about an interesting alternative approach: an expert team.

Why do we waste money training people in ITIL? Just More Crap

Submitted by skeptic on Sat, 2009-03-28 21:14

It greatly concerns me the huge numbers of people being sent on ITIL Foundation training. Given the cost of ITIL certification, I suggest companies who send staff on theoretical ITIL training - other than the small number actually involved in designing the transformation - are wasting their money. The real target group for that theoretical training are the specialists and consutants. My recommendations are:

Public review of the ITIL V3 Foundation Syllabus: who knew?

Submitted by skeptic on Sun, 2008-09-21 04:58

APMG have just run an anonymous public survey for "your valuable feedback" on the ITIL V3 Foundation Syllabus. Who knew? Oh, come on! You had a whole five days to hear about it and respond.

Give up on ITIL V3 training and certification - it is not going to change

Submitted by skeptic on Fri, 2008-09-05 20:49

This post has been podcast

Yet another unhappy camper prompted me to hammer on the cold stone walls of Castle ITIL once again, right over the blood-stains of last time I tried. But I won't. I give up. ITIL training and certification isn't going to change. It has been taken over by the money engine and is lost. The real experts are elsewhere.

the world of ITIL V3 certification and training

Submitted by skeptic on Tue, 2008-08-12 22:14

[updated February 2009]

Most readers of this blog know this stuff but certainly not all so here's the IT Skeptic's shaky understanding of the world of ITIL V3 certification. I welcome corrections and elaborations.

ITIL V3 Intermediate exams - the money engine wins again

Submitted by skeptic on Sun, 2008-07-06 10:06

With the release of the new format for ITIL V3 Intermediate exams, once again APMG and the ITIL Qualifications Board have opted for maximising profitability and sellability of product for the ITIL Version 3 training industry over maximising the quality of the resulting trainee.

Just how does itSMF involve the members?

Submitted by skeptic on Sat, 2008-06-28 22:58

Just how does itSMF involve the members? What does itSMF International do for international communications? How did the ITIL Qualifications Board survey the ITIL "community"?

The people who determine the future of ITIL training, qualifications and certification

Submitted by skeptic on Thu, 2008-05-29 10:14

This post has been podcast
Now that OGC have outsourced ITIL certification and trainer accreditation to APMG, a private for-profit company, let us look at the people who influence the shape of ITIL V3's slowly emerging qualifications system.

The governing body advising APMG, the "senior examiners", is mostly made up of the biggest vendors. Check out the names:

ITIL V3 Certification / qualifications / training

Submitted by skeptic on Fri, 2008-04-04 10:16

Last updated 2nd December 2009

Waiting for ITIL3 training may not have been the right decision

Submitted by skeptic on Tue, 2007-10-23 09:16

Nobody has called me out on the disconnect between my past strident criticism of the training industry for flogging ITIL2 training as ITIL3 loomed, and my advice now to go for ITIL2 training and not rush into ITIL3.

You folk aren't dumb (with one or two obvious exceptions who visit occasionally), so either you aren't paying attention or you are being kind or you get that there isn't really an inconsistency.

In case you don't get it, here's my rationalisation so I can appear in public:

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