vendors

comment spammers

Submitted by skeptic on Thu, 2008-12-18 11:01

If the people from N* S* comment-spam my site again I will respond with a vendor roast.

It is unethical to comment-spam unpaid advertising for a commercial vendor (twice within an hour!). It is also stupid. You think I would leave it there?

In the event that you have paid some SEO consultant to pimp your site, please fire him - he's pathetic. [Update: the comments are coming from an Indian ISP so I suspect that is the case]

ITIL snake oil - The IT Skeptic

Submitted by skeptic on Fri, 2008-09-26 09:35
7:55 minutes (3.18 MB)

A podcast of the original article

Once upon a time IT Service Management was a movement dedicated to improving the levels of service delivered by IT. And ITIL was a body of knowledge put together by the government as a public service and released into the public domain. The books weren't free simply because costs had to be covered.

Now it is turning into just another snake oil peddled by shiny suits.

ITIL V3 lost that down-home authenticity

Submitted by skeptic on Sat, 2008-08-30 23:09

ITIL v3 has shed the down-home, amateur grittiness that provided its appeal, as I wrote recently in ITSM Watch.

Its new commercialism might help ITIL’s appeal in some sectors but it diminishes it in others. While the largest organisations and the Service Management zealots have all embraced ITIL v3 with fervour, many of the less obsessive are lukewarm in their enthusiasm for v3.

How Software Vendors Lie About ITIL Support

Submitted by skeptic on Fri, 2008-08-15 21:27

Further to my posts on Vendor marketeers stretch to reach out for ITIL and It is a helpdesk so it must be ITIL, see my just-published article on ITSMWatch How Software Vendors Lie About ITIL Support [I didn't write the title :-D]. [Updated: now also available on this site]

Vendor marketeers stretch to reach out for ITIL

Submitted by skeptic on Tue, 2008-07-22 05:05

There are varying degrees of point-stretchedness, with so many products that claim to "deliver" or "support" or "monitor" ITIL.

The culture of acquisitions

Submitted by skeptic on Thu, 2008-07-17 00:51

When I was at CA, they were pretty good at acquisition of companies. HP struggles.

Software vendors and the bait-and-switch trick

Submitted by skeptic on Sat, 2008-07-12 22:43

Software vendors love the old bait-and-switch. Readers are invited to contribute examples.

MyCMDB? What are they smokin' over at Managed Objects?

Submitted by skeptic on Wed, 2008-06-25 22:20

[Update 2018: I heaped scorn on MyCMDB, but it was clearly a visionary implementation of ChatOps. Sorry Managed Objects.]
CMDB vendor proponents are often full of wind but this one is blowing a gale. What are they smokin' over at Managed Objects?

Sad news: I've been ripped off by a major vendor

Submitted by skeptic on Thu, 2008-06-12 03:25

It genuinely makes the IT Skeptic sorry to say that a major ITSM content vendor has seemingly stolen my content. This kind of thing shouldn't happen. Be aware that Two Hills actively polices our intellectual property and will aggressively defend it.

The people who determine the future of ITIL training, qualifications and certification

Submitted by skeptic on Thu, 2008-05-29 10:14

This post has been podcast
Now that OGC have outsourced ITIL certification and trainer accreditation to APMG, a private for-profit company, let us look at the people who influence the shape of ITIL V3's slowly emerging qualifications system.

The governing body advising APMG, the "senior examiners", is mostly made up of the biggest vendors. Check out the names:

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