Service management is IT. It is a way of describing how to do IT - all of it. When it comes to the scope of service management in general and ITIL in particular, the IT Skeptic has had a change of mind. In the past I accused ITIL V3 of having aspirations beyond its station, of trying to take on areas where it has no business going, such as strategy, applications and security. I don't think so any more: now I just think ITIL did it half-heartedly, too anaemically to be taken seriously by areas of IT outside of IT Operations. But Service Management definitely should go there.