The IT Skeptic takes the day off, doing what skeptics do for fun (don’t ask). In his place we have his alter-ego the IT Swami kicking off the New Year with some predictions for IT in the coming twelve months.
In Service Management:
The itSMF, EXIN and ASEB – all snubbed by OGC - will drive the new ISO20000 industry.
The ITIL 3 books will be good. Sales will be brisk. They will be greeted with acclaim in most quarters and criticism in a few (including this site, you can bet). One country in Europe will be less enthusiastic.