classic Skeptic

ABC Cafeterias

Too many software vendors stretch the facts when claiming ITIL support in their products. Perhaps they misunderstand ITIL.

The Folly of the Crowd

There is much excitement about the potential for Web 2.0, in particular what is known as the Wisdom of the Crowd. Wikipedia becomes the repository of all knowledge, Google search statistics are the zeitgeist of the times and MySpace is the face of the world. Page rank is a measure of authority. Corporations appeal to the public for solutions to problems. The ivory tower is replaced by the democracy of the commons; the proclamations of the cathedral displaced by the hubbub of the bazaar. Not so fast.

Do we have to do ITIL to do Service Management?

[Updated 28th February 2009]
Of course not. To look and listen around the IT industry these days one would think so, but there is actually more than one game in town.

im so xcited by the iPhone

The IT Skeptic’s little brother is so excited by the iPhone he wrote an article about it.

ITIL is the hitchhiker's guide, COBIT is the encyclopaedia

As the IT Skeptic digs (happily) deeper into COBIT, I ponder the difference between COBIT and ITIL. In my simple layman's mind, ITIL is the hitchhiker's guide, COBIT is the encyclopaedia, rather like the Hitch Hiker's Guide to the Galaxy and the Encyclopedia Galactica.

Top 10 reasons NOT to implement CMDB

This article has been podcast

OK I'll bite. One of the nice folk at Evergreen, Jill Landers, posted "Top 10 reasons to implement a CMDB". I'll do the right thing and not quote it in full here so you need to go read that first. Then you can enjoy my "Top 10 reasons NOT to implement CMDB"

A visualisation of how ITIL Version 3 transforms ITIL version 2

If you are a visual person like me you may find a diagram helpful in understanding just what ITIL Version 3 means, what has changed. The diagram has been moved to here (it's still free!).

The king's method of writing a new decree: how OGC does ITIL V3

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This article has been podcast.

This recent comment on this blog "the OGC could have done a better job of communicating during the process" comes from someone - if it is who I'm pretty sure it is - who is well placed in the ITIL "elite". That is my #1 point in all my ITIL V3 postings.

All this British public service "you'll know when we decide it is time to tell you" stuff is not how new versions of all standards/frameworks are developed, and I don't think it is best practice.

Sharon Taylor's five common myths about ITIL Version 3

This article has been podcast

At the US Pink Elephant conference, Sharon Taylor, the Chief Architect and Chief Examiner of ITIL, listed five common myths about ITIL V3. I thought I'd make it clear that none of them came from this blog.

Is Microsoft attempting to patent CMDB?

A recent patent application appears to indicate that Microsoft is applying to patent CMDB. This issue is not attracting the outrage that it ought to. Next time you see your Microsoft rep, ask him/her WTF they are up to. And if you get anything like a rational answer, post it here so we can all understand.

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