What does the term "IT Service Management" mean to you?

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Service desk, incident, problem, operational change, SLAs
16% (45 votes)
Service delivery and service support
15% (42 votes)
Service lifecycle from business idea to system retirement
42% (116 votes)
One way of describing IT operations
6% (17 votes)
One way of describing IT
5% (13 votes)
None of the above
9% (25 votes)
Don't know what "IT Service Management" is
8% (21 votes)
Total votes: 279

Comments

Submitted by Niels on Fri, 2011-04-29 13:16.

ITIL isn't too far off, if you ask me.

I always liked the words 'organizational capabilities' from ITIL in the definition of Service Management.

However, as with IT itself, its meaning changes with context.
- Could be a department (yes!)
- could be 'the service lifecycle'
- could be the organizational capabilities that are required to manage the service lifecycle for all services
- more...

Submitted by Charles T. Betz on Mon, 2011-05-02 21:48.

Computation

You didn't ask about the qualifier "IT." I think we need clarity there as well. I propose the following:

Principle 1: Information Technology (IT) is about computing practices and assets applied to enterprise needs.
Principle 2: Computing has always been, and will always be, a service.
Principle 3: An IT service is the delivery of computation towards some broader end.

If it does not involve computation, it is not an "IT" service. Axiomatically. It may be part of the broader class of "services" including those offered by lawyers and beauticians.

Charles T. Betz
http://www.erp4it.com

Submitted by skeptic on Fri, 2011-05-06 06:53.

More on What is ITSM?

For more on my views on this, see my post over on the Pink Elephant 2012 conference blog

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