ITIL snake oil - The IT Skeptic

Submitted by skeptic on Fri, 2008-09-26 09:35
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Once upon a time IT Service Management was a movement dedicated to improving the levels of service delivered by IT. And ITIL was a body of knowledge put together by the government as a public service and released into the public domain. The books weren't free simply because costs had to be covered.

Now it is turning into just another snake oil peddled by shiny suits.

Published in The Skeptical Informer, October 2008, Volume 2, No. 10


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