Wizard Wisdom
Dear Wiz;
I manage a large workgroup of telecom techs that see ITIL as just a framework for the Service Desk and feel the processes should not apply to them and the work they do (supporting WAN transmission equipment, PBX systems, Base Radio systems, etc...). Are there references to implementing ITIL within a Telecom organization?
Dear Mr Wizard
I am certified in ITIL V3 foundation and my company is planning to implement ITIL at one of our client's site.
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This recent comment on this blog "the OGC could have done a better job of communicating during the process" comes from someone - if it is who I'm pretty sure it is - who is well placed in the ITIL "elite". That is my #1 point in all my ITIL V3 postings.
All this British public service "you'll know when we decide it is time to tell you" stuff is not how new versions of all standards/frameworks are developed, and I don't think it is best practice.
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It seems Technical Service Catalogue is often misunderstood to mean a catalogue of different services from those in the Business Service Catalogue. It's not. It is a different view of the same services. ITIL SD 4.1.4 sadly refers to "supporting services, shared services" within the TSC which I think contributes to the confusion, but diagram 4.3 makes it clear - the services are the same in both, just the perspective and detail differ because of the different audiences: internal and external.
For all those who have paid lots of money to be accredited ITIL V3 training organisations (ATOs), be aware that APMG-International the Examination institute (EI) - as compared to their parent APMG Group the official OGC accreditor of all EIs - is not directing any business your way if you accredited through another EI. You know who your friends are in the ITIL world.
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