devops

Reflections on DevOps Enterprise conference

Recently I had the privilege to attend the DevOps Enterprise conference in San Francisco, hashtag #DOES14. Videos here.

That conference was put together by a number of people, but perhaps we owe it to this guy more than anyone: Gene Kim

where does DevOps work in the enterprise?

Gartner have been talking about bi-modal and tri-modal models of IT: some systems are legacy ones to be handled with legacy methods, with an emphasis on risk and control.

DevOps buzzword bingo

Buzzword Bingo is funny, but it is also a good test of whether you are across a topic. See how many of these words you know...

DevOps following in ITIL's footsteps

Listening to the DevOps world (I am immersing, or at least paddling) it sounds so exactly like the ITIL experience that I am literally laughing out loud:

The future of DevOps

@theitskeptic: You #DevOps guys wait. 5 years max and you are for it: the same hype backlash #ITIL and #ITSM suffered http://t.co/IInFBQOajV

The applicability of factory-floor techniques to IT

In my review of The Phoenix Project I questioned the applicability of factory-floor techniques to IT. There is potential to be exploited there - hence I recommended everyone read the book - but we can go too far with the application of Lean, TQM, Six Sigma etc to IT. Manufacturing techniques are only partly applicable.

The UK Government reinvents ITSM

How exactly does the UK Government spend time and money building a "Government Service Design Manual" targeted at builders of the Gov.uk online services that only once mentions ITIL?

And how does Gov.uk think that essential public services like passports, BD&M, benefits, justice, citizenship and tax are going to run with "Resources for service managers" that barely summarise the syllabus of an ITIL Foundations course?

DevOps ideology and dangerous over-simplification, that's how.

What will affect the service desk over the next three years

Malcolm Fry asked me this question for his Session 602 The Service Desk: Past, Present & Future at the upcoming HDI conference in the USA. His question reminded me that I have been off in the philosophical never-never for too long. It is high time I got back to the bread-and-butter folks at the pointy front end of IT: the service desk team. So here are my thoughts on Malcolm's excellent question: What will affect the service desk over the next three years? Tweet this.
[Updated 25/2/13: added Bring Your own App and internal social media]

A quest for a unified theory of IT management is not a flag of ITSM surrender

Some folk have interpreted my last post on A unified theory of IT management as surrender to the DevOps movement: "OMG DevOps was right all along, what a fool I have been". Not at all. I'm saying both the DevOps and the ITSM communities need to move on and find something that works for everyone.

Kamu: a unified theory of IT management - reconciling DevOps and ITSM/ITIL

I know many in the DevOps community wrote me off as a lost cause, but brothers and sisters I have seen the light after reading this: On Antifragility in Systems and Organizational Architecture from Jez Humble. I pledge myself to spending 2013 [and 2014 and 2015] uniting the DevOps and ITSM communities. Tweet this.

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