This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
I was advising somebody who had been tasked with improving a single process. I said that without a systemic improvement of all the processes and the technologies and the people around it, trying to improve one process is like trying to improve one cog in the machine.
Lean theory tells us that the optimal batch size is 1 [update: no it doesn't. Optimal batch size is often 1, especially in a manufacturing context.]
i.e. we perform each unit of work on demand and it flows independently through the value stream.
Certainly that is the case when you order one of my books which are printed on demand individually and posted directly to you.
I am still learning about systems and flow. Some of you will know that I am a train nut: I like railways. So it puzzled me to read an article recently in Trains magazine about the trend to larger trains, which have increased by a factor of 100 over the last 150 years.