Agile is an excuse for chaos?

I tweeted a while ago "Agile is an excuse for chaos in the same way ITSM is an excuse for bureaucracy", i.e. it isn't. But if it's done badly it is, and that's how opponents unfairly characterise it (equally true for Agile chaos or ITSM bureaucracy).

I used to be very rude about Agile (and DevOps) but I've come to understand. Now if we can just get the irrational opponents of ITIL to see themselves in that same mirror.

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