BOKKED™: The IT Skeptic's Body Of Knowledge Known Error Database

This database holds known errors in Body of Knowledge (BOK) publications such as ITIL®, COBIT, ISO20000... The purpose is to:

  • provide a public reference
  • allow public debate
  • feed back to the BOK owners

If your requirement is solely to notify OGC/TSO of an error in a book, you can use the official "Change Control System".

We do NOT track errors in websites, white papers and other ephemera; only published books and documents. Note that we take a fairly broad interpretation of 'error' to include such things as inconsistencies between BOK (eg ITIL differs from COBIT) because tracking these will be useful. Please do not make it any wider: the fact that you do not agree is not an error.

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BOKKED™ is provided by The IT Skeptic™ as a public service, at no cost to OGC, TSO, APMG, itSMF or any other organisation. (Well, somebody had to do it).

The IT Skeptic™ and BOKKED™ are neither associated with nor endorsed by OGC, TSO, APMG, itSMF or any other organisation.
We are not associated with or funded by any organisation other than Two Hills Ltd and our advertisers. This is an independant website.

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Contributor <small>cmts</small> Updatedsort icon status
ITIL V3 Service Operation disconnect between Incident and Problem Management skeptic 46 09/12/28
SD five or six elements? skeptic 0 09/10/30
SD what is ITP? skeptic 0 09/10/30
When does CSI begin? P.22 tim.malone 0 09/08/17
SO 4.2 Incident Management process never determines the service skeptic 2 09/08/12
Supplier strategy & policy undefined in ITIL V3 Service Strategy mbuzina 0 09/05/07
Proactive problem management description does not exist in V3 aroos 5 09/05/07
ST p76 Table 4.7 Nonsense RACI chart avallesalas 0 09/03/13
ST p69 Wrong hierarchy in the CMS avallesalas 0 09/03/13
Problem management process graph is wrong mbuzina 6 09/03/06
Known Error sub-process aroos 0 08/10/22
SD p31 PM and warranty skeptic 0 08/09/13
SD p101: MTBF HAZET 1 08/08/04
CSI Model diagram Alison Adams 9 08/03/28
Release management also defines release policy aroos 13 08/03/15
Nobody refers to Evaluation process in any other process. aroos 2 08/03/15
Application Management aroos 5 08/03/15
ITSCM not in the strategy book aroos 0 08/03/15
the new name for Configuration Management, SACM aroos 1 08/03/15
definition of incident aroos 3 08/03/14
CSI p124 PIR belongs in 5.6.5 skeptic 0 08/03/12
CSI assorted editing errors refering to figure "below" skeptic 0 08/03/12
CSI p162 figure is 8.3 skeptic 0 08/03/12
SO p64 CAB/EC should be ECAB skeptic 0 08/03/12
SO p58, p61 ‘unknown’ deleted skeptic 0 08/03/12
SO p 123 6.3.4 "IT Operations Management" skeptic 0 08/03/12
SO p35 Event definition pfranck 0 08/03/12
ST p200 SCM or CMS? skeptic 0 08/03/12
ST p59 Renaming FSC to CS then referred to as SC mbuzina 1 08/03/12
ST p223 CAB/EC to ECAB vinodka 0 08/03/12
ST p90 Figure 4.20 skeptic 0 08/03/12
SD p291 Glossary: Brainstorming skeptic 0 08/03/12
SD p214 ‘Service Transition Pack’ changed to ‘Service Design Pack’ skeptic 0 08/03/12
SD p147,148 change SMIS to ISMS skeptic 0 08/03/12
SD p145 Figure 4.27 Security control - It is shown as 'Direction' - instead of 'Detection' vinodka 0 08/03/12
SD p145 Figure 4.27 skeptic 0 08/03/12
SD p79 ‘Catalogue’ replaced with ‘Level’ skeptic 0 08/03/12
SD P33 Figure 3.6 skeptic 0 08/03/12
SD p35 changed bullet point skeptic 0 08/03/12
SS p238 Glossary: Cost Model skeptic 0 08/03/12