BOKKED™: The IT Skeptic's Body Of Knowledge Known Error Database

This database holds known errors in Body of Knowledge (BOK) publications such as ITIL®, COBIT, ISO20000... The purpose is to:

  • provide a public reference
  • allow public debate
  • feed back to the BOK owners

If your requirement is solely to notify OGC/TSO of an error in a book, you can use the official "Change Control System".

We do NOT track errors in websites, white papers and other ephemera; only published books and documents. Note that we take a fairly broad interpretation of 'error' to include such things as inconsistencies between BOK (eg ITIL differs from COBIT) because tracking these will be useful. Please do not make it any wider: the fact that you do not agree is not an error.

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The IT Skeptic™ and BOKKED™ are neither associated with nor endorsed by OGC, TSO, APMG, itSMF or any other organisation.
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Contributor <small>cmts</small>sort icon Updated status
ITIL V3 Service Operation disconnect between Incident and Problem Management skeptic 46 09/12/28
Invalid claim that value networks supercede or trump value chains ianclayton 28 07/06/22
Process improvement programs are a staff distraction ianclayton 19 07/06/22
Release management also defines release policy aroos 13 08/03/15
Service Management is a 'Strategic Asset'? ianclayton 11 07/06/22
CSI Model diagram Alison Adams 9 08/03/28
Problem management process graph is wrong mbuzina 6 09/03/06
Application Management aroos 5 08/03/15
Proactive problem management description does not exist in V3 aroos 5 09/05/07
Mising book? avallesalas 4 07/07/17
Retired Services shown inside Service Catalogue Rumagoso 4 07/12/20
definition of incident aroos 3 08/03/14
Incorrect placement of "Market Space" ianclayton 3 07/06/22
SO regards KEDB as distinct from CMS, ST does not skeptic 3 07/06/22
SS P86 Incorrect reference to Table 4.6 brian_dayton 2 08/03/12
SO 4.2 Incident Management process never determines the service skeptic 2 09/08/12
Nobody refers to Evaluation process in any other process. aroos 2 08/03/15
Business Relationship Management is 'missing' mnyhuis 2 07/10/02
All books 2.2.1 repeats service definition skeptic 2 07/06/24
Service Gap Model PELIJN 2 07/06/23
Figure 4.8 in Service Transition and Figure 4.6 in Service Operation pfranck 1 07/06/22
SS P58 Logical error brian_dayton 1 08/03/12
ST p59 Renaming FSC to CS then referred to as SC mbuzina 1 08/03/12
SD p101: MTBF HAZET 1 08/08/04
The purpose of SACM skeptic 1 07/07/09
Event generating a change ? pfranck 1 07/06/26
the new name for Configuration Management, SACM aroos 1 08/03/15
automated change ? skeptic 0 07/06/26
SD p145 Figure 4.27 skeptic 0 08/03/12
ST p69 Wrong hierarchy in the CMS avallesalas 0 09/03/13
Unclear, confusing definition of 'separation of concerns' ianclayton 0 07/07/06
SD p145 Figure 4.27 Security control - It is shown as 'Direction' - instead of 'Detection' vinodka 0 08/03/12
SO p58, p61 ‘unknown’ deleted skeptic 0 08/03/12
When does CSI begin? P.22 tim.malone 0 09/08/17
SO p35 Event definition pfranck 0 08/03/12
SS P201 Figure 9.5 skeptic 0 08/03/12
No ... Manager roles defined in glossary skeptic 0 07/06/25
SD p79 ‘Catalogue’ replaced with ‘Level’ skeptic 0 08/03/12
Definition of marginal costing skeptic 0 07/07/01
ST p90 Figure 4.20 skeptic 0 08/03/12