BOKKED™: The IT Skeptic's Body Of Knowledge Known Error Database

This database holds known errors in Body of Knowledge (BOK) publications such as ITIL®, COBIT, ISO20000... The purpose is to:

  • provide a public reference
  • allow public debate
  • feed back to the BOK owners

If your requirement is solely to notify OGC/TSO of an error in a book, you can use the official "Change Control System".

We do NOT track errors in websites, white papers and other ephemera; only published books and documents. Note that we take a fairly broad interpretation of 'error' to include such things as inconsistencies between BOK (eg ITIL differs from COBIT) because tracking these will be useful. Please do not make it any wider: the fact that you do not agree is not an error.

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The IT Skeptic™ and BOKKED™ are neither associated with nor endorsed by OGC, TSO, APMG, itSMF or any other organisation.
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Contributor <small>cmts</small>sort icon Updated status
ITSCM not in the strategy book aroos 0 08/03/15
SD what is ITP? skeptic 0 09/10/30
ST does not specify services in definition of CMS technical requirements skeptic 0 07/06/25 Service Unit Example & Picture 3.11 do not fit together mbuzina 0 07/08/10
SD p147,148 change SMIS to ISMS skeptic 0 08/03/12
Marginal costing definition JamesFinister 0 07/06/26
PYIFE Page 89: 6.6 Question 4 wrong skeptic 0 08/02/14
SO p64 CAB/EC should be ECAB skeptic 0 08/03/12
ST p76 Table 4.7 Nonsense RACI chart avallesalas 0 09/03/13
SD P33 Figure 3.6 skeptic 0 08/03/12
ST Service V-model figure 4.21 and 4.30 confusing skeptic 0 07/07/27
Figure 4.8 in Service Transition and Figure 4.6 in Service Operation pfranck 1 07/06/22
SS P58 Logical error brian_dayton 1 08/03/12
SD p101: MTBF HAZET 1 08/08/04
ST p59 Renaming FSC to CS then referred to as SC mbuzina 1 08/03/12
The purpose of SACM skeptic 1 07/07/09
the new name for Configuration Management, SACM aroos 1 08/03/15
Event generating a change ? pfranck 1 07/06/26
SS P86 Incorrect reference to Table 4.6 brian_dayton 2 08/03/12
SO 4.2 Incident Management process never determines the service skeptic 2 09/08/12
Nobody refers to Evaluation process in any other process. aroos 2 08/03/15
Business Relationship Management is 'missing' mnyhuis 2 07/10/02
All books 2.2.1 repeats service definition skeptic 2 07/06/24
Service Gap Model PELIJN 2 07/06/23
definition of incident aroos 3 08/03/14
Incorrect placement of "Market Space" ianclayton 3 07/06/22
SO regards KEDB as distinct from CMS, ST does not skeptic 3 07/06/22
Mising book? avallesalas 4 07/07/17
Retired Services shown inside Service Catalogue Rumagoso 4 07/12/20
Application Management aroos 5 08/03/15
Proactive problem management description does not exist in V3 aroos 5 09/05/07
Problem management process graph is wrong mbuzina 6 09/03/06
CSI Model diagram Alison Adams 9 08/03/28
Service Management is a 'Strategic Asset'? ianclayton 11 07/06/22
Release management also defines release policy aroos 13 08/03/15
Process improvement programs are a staff distraction ianclayton 19 07/06/22
Invalid claim that value networks supercede or trump value chains ianclayton 28 07/06/22
ITIL V3 Service Operation disconnect between Incident and Problem Management skeptic 46 09/12/28