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Rob England is the IT Skeptic
Work, politics, race, religion... try it with ever larger balloons.
The world changes, beliefs don't. They deflate.
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Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.