IBM wrote ITIL. In fact Alasdair Meldrum did

Just when I say that all the hype is in CMDB and that ITIL in general is ticking along fairly soberly, along comes someone to prove me wrong. Two people actually: someone hyping their own significance; and what passes for a journalist on the web these days uncritically lapping it up.

Vendors should get a vote too? What do you think?

The IT Skeptic is considering introducing something soon that allows public voting related to products. I know of vendors rorting such a system by requesting all staff to vote for that vendor's product.

Irrational exuberance in the IT industry: CMDB is going nuts

Everybody is piling into the CMDB frenzy now, including dodgy journos and madly re-inventing software companies... and this blog. ITIL may not be a fad but the IT Skeptic thinks CMDB now is one.

CIO Asia magazine criticises the IT Skeptic's comments

Looks like I'll never work in Asia again :-) I've taken some flak in CIO Asia magazine regarding views expressed on a Datamation forum.

SLAs: measuring an ITSM service as a black box is essential

Measuring a service as a black box is essential. Simply because it is impossible (in a practical sense) to discover and measure every link in a service chain, it is impossible to build a complete composite view of a service's performance bottom-up from the component CIs.

Web 2.0, hype or just hype? An IT Skeptic Special Report

The hype wave of Web 2.0 approaches a crescendo. Apparently it is going to transform IT and reengineer the business. The IT Skeptic thinks not. Actually I think "not again".

NEW! Announcing the newsletter of the IT Skeptic: The Skeptical Informer™

The inaugural February edition of the Skeptical Informer™ is out, summarising that month's activity on the IT Skeptic website, plus some additional content for newsletter subscribers. All the IT skeptical news that is fit to print ... and then some! Subscribe to receive the next edition by email at the end of March. Sign up now!

For users of the IT Skeptic's podcasts: I find the podcasts' style/delivery ...

Somebody help me: what is the point of standalone CMDB tools?

Can somebody please explain how a stand-alone CMDB supports Incident and Problem and Change management if it is not integral to the Service Desk. How do incidents and changes get linked to a CI?

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